Manager, AI Product Manager

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, AI Product Manager

In March of 2017, Capital One's Conversational AI team launched Eno, the first natural language SMS Intelligent Assistant from a U.S. bank. We are looking for a product manager who is passionate about data science, machine learning, and AI to lead the development of Eno's proactive intelligence capability.

A successful candidate will be able to leverage best practices from both traditional product management and data science research and development, to define and execute on a product roadmap. You should have in-depth knowledge of data science. You should be equally comfortable discussing the low-level details with machine learning tech teams as with explaining the customer level benefits of these technologies. You are keenly aware that beyond models and data, the technology should ultimately provide exceptional customer experience and deliver business value. You have the ability to demonstrate success with new product development using both quantitative and qualitative measurement methods. You are resourceful, analytical, self-motivating and have great attention to detail.


  • Define and execute on a ML product roadmap focused on evolving proactive intelligence capabilities
  • Establish and execute on a customer-focused, machine learning driven strategy that proactively predicts real-time customer needs
  • Collaborate with Conversational AI product, design and engineering teams to develop and execute on a ML strategy for personalizing use case recommendations
  • Collaborate with Conversational AI product and design teams to define the implementation of new proactive insights-based use cases in a natural language conversation
  • Closely collaborate with technology, design, marketing, and business unit leaders to define and prioritize roadmaps
  • Lead Conversational AI product development within an agile environment, specifically documenting user stories, acceptance criteria, experience design, and AI training
  • Develop and communicate best practices for data/ML-driven customer experiences
  • A passion for getting your hands dirty by using products as an early adopter, testing prototypes and digging into user research

The ideal candidate will possess:
  • Experience developing customer-facing products powered by machine learning and AI
  • Good knowledge of technical infrastructure needed for training and deploying machine learning products
  • Ability to understand and evaluate various machine learning options to solve customer problems
  • Ability to understand the complexity costs and tradeoffs with various ML options
  • Ability to understand time boxing of data exploration
  • Ability to plan and implement a data strategy for collecting, managing and consuming data
  • Strong execution skills. You should be able to plan and organize a project and lead it towards completion
  • Ability to work independently with directional guidance from leadership
  • An ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
  • Experience with agile product management
  • Experience developing products with a customer-first, design thinking approach
  • Strong attention to detail, combined with ability to see and explain the big picture
  • Ability to deal with ambiguity, change, and shifting priorities
  • Strong verbal and written communication skills, comfortable presenting to senior leadership and tailoring to multiple audiences
  • Strong business acumen and ability to steer roadmap to measurable outcomes for both customers and the business
  • Strong analytical skills, ability to solve problems quickly, establish frameworks, ability to assess opportunities with hard data

Basic Qualifications:
  • Bachelor's Degree or military experience
  • 3+ years' experience in digital product management
  • 3+ years of experience developing digital products using Agile methodology

Preferred Qualifications:
  • 1+ years in AI product management
  • 2+ years in Data Science
  • 1+ years of Management of digital products reaching a scaled audience

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