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Capital One

Lead Teller - Collington

Prince Georges-CollingtonPl (17132), United States of America, Bowie, Maryland

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

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Lead Teller - Collington

As a Lead Teller at Capital One, you will play a vital role in our customer's banking experience. You will be a Brand Advocate with warmth and friendliness; passion about customers; and our Service Excellence culture. Capital One is passionate about creating an exceptional customer experience. As a Lead Teller, you will lead a dynamic Teller team in championing our company values of Excellence and Do the Right Thing. With self-motivation and digital and financial curiosity, you will assist customers with service needs, product education and consultation on appropriate solutions. Lead Tellers resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while adhering to established operational policies and procedures. You will be expected to perform a vital role in our branch operations. You will work closely with the Branch Leadership Team to coach or mentor tellers and model excellence. You will travel between local district branches up to 10% of the time.

General Responsibilities:

- Live the company values of Excellence and Do the Right Thing

- Act as a Customer Advocate

- Contribute to a customer-centric culture, continuous improvement, innovation and change

- Actively contribute to team's success

- Ensure adherence to policies and procedures and that regulatory compliance standards are met by staff

- Complete required audits and reconciliations of consignment items and general ledger tickets. Conduct audits of tellers, vaults, ATMs and currency dispensers.

- Responsible for cash management and controls, and assists other Tellers with accuracy in cash handling and balancing

- Complete complex transactions and demonstrate mastery of Teller application transactions and processing Teller operations

- Work with and mentor Teller team to meet customer service expectations. Demonstrate successful customer engagement and customer retention practices.

- Direct onboarding of new Tellers. Conduct training sessions for staff on new policies, products and procedures.

- Take an active role in educating customers on other banking channels as well as other products and services

- To help customers achieve their financial goals, engage in needs-based assessment conversations and as appropriate, direct customers to Relationship Bankers or other lines of business

- Serve as SME regarding Branch Operations, Policies and Procedures

- Monitor and execute Teller Difference Policy

- Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations

- Able to travel between branches in assigned local area

Basic Qualifications:

- High School Diploma, GED, equivalent certification or military experience

- At least 1 year experience in a customer facing role or at least 1 year Customer Service experience

Preferred Qualifications:

- 6+ months experience in an operations role or 6+ months experience in a leadership role

- 1+ year Teller or Cash Handling experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job ID: capital-R46353
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Founder led

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