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Capital One

Full Time Teller - Aspen Hill

Montgomery-Aspen Hill (17205), United States of America, Wheaton, Maryland

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

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Full Time Teller - Aspen Hill

Are you passionate about providing excellent customer service? Does the idea of working in a fast paced, team oriented environment excite you? Are you looking for a career opportunity at one of the top 10 largest banks in the US? Then we want to talk to you! We are looking for energetic, enthusiastic people to be the face of Capital One to our retail branch customers.

As a Teller at Capital One, you will play a vital role in our customer's banking experience. You will champion our Service Excellence culture, assisting customers with products and service education, and directing customers to Relationship Bankers as appropriate. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

General Responsibilities:

- Live the company values of Excellence and Do the Right Thing

- Act as a Customer Advocate

- Contribute to a customer-centric culture, continuous improvement, innovation and change

- Actively contribute to team's success

- Take an active role in educating customers on other banking channels as well as other products and services

- Express a genuine greeting to every customer in the lobby, drive through and on the phone; demonstrate warmth, friendliness and give your undivided attention to the customer in every interaction

- Processes quick and flawless transactions within established policy and procedures to ensure operational excellence

- Consistently display mastery of teller transaction and balancing duties

- Consistently demonstrate Service Excellence behaviors in customer interactions and in customer survey feedback

- To help customers achieve their financial goals, direct customers to Relationship Bankers or other lines of business, as appropriate

- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

- Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations

- Able to travel between branches in assigned local area

Basic Qualifications:

- High School Diploma, GED, equivalent certification, or military experience

- At least 6 months of Customer Service experience

Preferred Qualifications:

- 6+ months experience in a customer-facing role

- 1+ year Customer Service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job ID: capital-R42589
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Founder led

Company Videos

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