Fraud Investigation Intake Coordinator

Knolls 4 (12021), United States of America, Glen Allen, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Fraud Investigation Intake Coordinator

Job Description

Highly-specialized customer contact role that focuses on delivering the best possible customer experience through the process of identifying and preventing fraud. Associates are incredibly empowered and consistently asked to exercise skilled judgment and quick decision making.

Responsibilities:

-Verify true customers and the activity on their account

-Identify fraudsters that are impersonating true customers

-Interview victims of fraud to gather all of the necessary facts for a fraud case

-Work with branch associates that refer fraud situations

-Thoroughly create fraud cases that are ready for an investigator to work immediately

-Complete low/zero dollar fraud case investigations

-Provide expert-level support to Customer Service, Sales and other areas of the bank that need to interact with Customer Security.

Basic Qualifications:
- High School Diploma, GED, equivalent certification, or Military Experience

- Proficient in Microsoft Office

- At least 1 year of experience in a Customer Service role

Preferred Qualifications:

- Bachelor's degree in Criminal Justice

- At least 1 year of fraud experience

Potential Hours:
Monday - Friday + Saturday - you get 1 day off during the week + Sunday

Monday - Friday - 10am-7pm // Saturday - 8am-5pm

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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