Field Service Engineer/Deskside support (PC, Mac, Mobile)

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Field Service Engineer/Deskside support (PC, Mac, Mobile)

Install, troubleshoot, and maintain computer systems, printers, and other peripheral equipment throughout the entire organization

Provide first level support of all network (Access Points, Routers, and Switches), servers, and VoIP telecommunication equipment within corporate locations.

Provide all support of network Category 6, fiber optics, and telephone infrastructure cabling in corporate locations.

Troubleshoot telco circuit and pots lines demarcation points, providing loop back and line testing where needed.

Deploy and maintain out of band management devices in back office locations, so that network equipment can be managed remotely.

Maintain stand-alone UPS battery back-up equipment and the connections to the devices.

Setup and maintain the server 2008 print queues at back office locations.

Provide daily support of the Microsoft Windows and Apple OS operating systems.

Provide daily support with mobility devices: Android & Apple IOS devices

Assist with the daily support of the appliance of Active Directory, Group Policy Objects, and Microsoft Configuration Manager to the PC level.

Provide on-premise support for projects and other support teams where needed.

Support the automation of solutions for common problems and help find innovative ways to resolve issues.

Candidate must have strong communication and customer service skills

Candidates must be able to multi-task efficiently

Candidates must have the ability to travel to additional back-office locations for staff coverage/augmentation

Candidate must be adaptable to a fast-paced, evolving environment.

Candidate should have basic knowledge of Video Conference Systems

AWS Knowledge & Basic Support

Airwatch Knowledge & Support

Knowledge & Understanding of System Image deployment, maintenance, software and system testing, encryption & security tools

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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