Experience Designer

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Experience Designer

As a Product Designer on the Commercial Bank Design team, you will work closely with other designers, strategists, developers, product managers, and business stakeholders to practice human-centered software design.

About the Role:

Product Designers at Capital One have a passion for solving complex problems. They are human-centered in their approach to design and feel comfortable advocating for user needs. They are curious and demonstrate a passion for learning. They are capable of generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. They have an exuberant passion for the power of strategic design and an "anything is possible" mindset. They take pride in their work and yet they have a humble approach. They are able to contribute as a designer from end-to-end on projects, which means they are comfortable as researchers, data scientists, strategists, and designers. They employ design thinking methods to uncover insights that help inform design decisions. They are excellent communicators and feel comfortable presenting their design decisions in front of colleagues and stakeholders.

Commercial banking is ripe for innovation. Internal systems could benefit from greater efficiency and collaboration and in the long-term, from artificial intelligence. Externally there are very few digital touchpoints for commercial banking clients so there's extensive opportunity for design to improve industry practices. The services and processes are complex so we're looking for highly qualified designers who enjoy serious problem solving and creating simple, humane, ingenious solutions.

In this role, you will:

- A typical day might include facilitating a workshop to integrate Lean UX into a project, reviewing features with a project team, working on interaction design or conducting research with a customer.

- Collaborate with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts

- Build empathy and be an advocate for our customers through participation in human-centered research and design

- Translate user needs, style guides, and requirements into elegant solutions for complex problems

- Leverage analytics tools to measure success, present opportunities, and support decision-making

- Utilize Lean and Agile methodologies

- Present research findings and design concepts to designers and product partners

- Be a leader and mentor; you'll challenge, grow and mentor designers and contribute to fostering a collaborative team spirit.

Basic Qualifications:

  • At least 3 years of experience with UI/UX design
  • At least 1 year of experience designing digital products or at least 1 year of experience designing omni-channel services
  • Experience working with Agile and Lean product development teams


Preferred Qualifications:
  • Master's degree in Design or Master's degree in Human-Computer Interaction
  • 5+ years of experience with user experience design
  • 5+ years of experience designing digital products or 7+ years of experience designing omni-channel services
  • 5+ years' experience with standard digital design tools (e.g. Sketch, Adobe Illustrator, Adobe Photoshop, Omnigraffle, Balsamiq, Axure, etc.)
  • 3+ years of experience leading projects and other designers
  • 3+ years of experience with information architecture
  • 3+ years of experience creating prototypes at various levels of fidelity leveraging Sketch/InVision


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Meet Some of Capital One's Employees

Ryan P.

Head Of Design

Ryan and his team of designers and developers work at The Shop, a combined technology workshop and retail hub, to create meaningful financial products and services.

Al L.

Technology Recruiting Manager

Al leads a team of recruiters that support technology growth across the company. He focuses on bringing in top technology talent that can impact an industry ripe for change.


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