Enterprise Banking and Payment Authority Process Coordinator - Richmond, VA

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Enterprise Banking and Payment Authority Process Coordinator - Richmond, VA

The Enterprise Banking and Payments Authority team in Commercial Operations is looking for an experienced associate to support the foundational functions that enable CapitalOne's business to thrive. The candidate will be responsible for supporting processes that enable CapitalOne's banking and payment transactions ability. The successful candidate will have the unique opportunity to take over this function at a critical inflection point and take it to the next level ensuring the team maintains appropriate governance, risk management practices the simplification and automation of processes that support internal and external banking accounts and payment channels (wires, checks, ACH, etc). The role will also expose the individual to many aspects of the company with opportunities for growth with the company.

The candidate we are looking for should be a self-starter with superior problem-solving skills, strong business judgment and effective written and oral communication skills. They must be able to synthesize information from process documents and use various tools to analyze and track data and contribute to the automation of processes. The ideal candidate will also possess knowledge of various payment channels and their operating processes, as well as an understanding of Capital One's risk management culture and programs.

Responsibilities include:

  • Supports and executes work using existing processes and tools to drive business results
  • Identifies process improvements to improve operations, resolve process breakdowns and drive issue resolution
  • Collects data and information and using analytics and reporting (spreadsheet reporting and dashboards) to provide transparency of risks to leadership
  • Supports annual certification processes with Capital One business areas to ensure banking and payment policies and standards are followed
  • Supports the delivery of our well managed agenda and improve processes by creating documentation, requirements, metrics and controls
  • Assures synchronization of access and authority between source systems and current records
  • Provides timely response to requests for user authorities and access changes
  • Identifies and implements process improvements to improve operations, resolve process breakdowns and drive issue resolution
  • Collects data and information and using analytics and reporting (spreadsheet reporting and dashboards) to provide transparency to senior leadership and executives


Basic Qualifications:
  • High School Diploma, GED or Military Experience
  • At least 1 years experience in financial services industry
  • At least 1 years experience in process management or project management


Preferred Qualifications:
  • Bachelors Degree or Military Experience
  • At least 2 years of experience in banking or at least 2 years of experience in cash management operations
  • At least 2 Years experience in Project Management or at least 2 years of experience in process management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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