Director, Technical Systems Operations

McLean 1 (19050), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Director, Technical Systems Operations


Capital One is looking for a Director to oversee the day to day Operations within our internal infrastructure. Our team focuses on the systemic infrastructure and ensuring the successful management, security, storage, and movement of our data on various platforms is functional for all our Associates at Capital One.

We're looking for someone who is:

  • Motivated: Must have deep technical credibility with engineering

organizations, and ability to recruit top DevOps engineers

  • Passionate: Bring energy and enthusiasm to the job and organization
  • Entrepreneurial: Flexible, resourceful, figure-it-out-and-get-it-done mentality
  • Communicator: Excellent listener; proven collaborator with superiors, peers and staff
  • Achiever: Consistently attain/exceed individual and team goals
  • Curious: Hands-on, roll up your sleeves collaborative style of working
  • Bold: History of taking smart risks and aggressively leading through change
  • Detailed: Ability to manage financial responsibilities associated with the ownership of an entire DevOps team
  • Partner Attitude: Have the competencies to build very strong partnerships with other DevOps leaders that enable your teams ability to stay on the leading edge of industry solutions


  • Accountable for 4-7 direct reports, overseeing a department of approximately 65 technical associates whom perform in a production environment and are accountable for configuring systems to enable credit and marketing systems to select, market, and financial products
  • Overseeing cost efficiency and maintaining a budget of $20+ million
  • Manage DevOps engineering to deliver technology solutions in support of business strategy and growth
  • Manage a portfolio of DevOps technologies that support software being built to support technology automation for Storage, Backups and Operating system in the public cloud as well as on-premises
  • Mentor, coach and lead developers in using automation, configuration and container tooling
  • Partner and influence enterprise organizations in the evolution of shared DevOps technologies
  • Engage in product discussions, influence the operational capabilities roadmap, and guide technical direction
  • Evolve an agile delivery model that builds on a very collaborative, open and rapid interaction between intent providers and technology execution
  • Work with stakeholders in the Technology organization to identify and define the next generation DevOps opportunities and drive a game changing strategy driven by technology
  • Build Cloud practices and implementations for non-production and production environments; lead non-production environment management
  • Commit features and code to the Open Source projects; develop proofs of concept and prototypes for new technologies and products
  • Deliver infrastructure changes in support of complex application development projects
  • Recruit, motivate, mentor, and lead the best DevOps engineering talent and enable our diverse, inclusive and customer centric culture

Technologies used: OpenSource, S3, EBS, EC2, Ubuntu, Linux, Cloud (multi cloud environments)

Basic Qualifications:

  • Bachelor's Degree or military experience
  • At least 5 years' experience leading a technical operational environment
  • At least 5 years' experience in a virtual environment (vSphere, VMware, OpenStack)
  • At least 1 year experience in a Cloud environment (AWS, Azure, Google)

Preferred Qualifications:

  • Graduate Degree in Engineering or Computer Science fields or military experience
  • 7+ years' of experience in virtualization and containerization
  • 3+ years' of experience leveraging and managing a public cloud
  • 2+ years' of experience with Agile development methodologies
  • 2+ years' of experience mentoring and teaching technical concepts

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at

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