Director, Product Management, Capital One Labs

114 5th Ave (22114), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Director, Product Management, Capital One Labs

Who we are:

Money is the central enabler for daily life – so why has the way we interact with our money remained relatively static?

While other industries have undergone major transformation, dramatic change in the financial services industry is decades overdue. Capital One is on a journey to bring ingenuity, simplicity, and humanity back to banking. Money is never just digits on a screen to us – it's someone's groceries, first car, new home, or plane tickets home for the holidays. We measure our success by our customer's success.

We're making real time improvements that positively shape our customer's financial health. As a company, we're looking beyond today, and innovating for the future. Entrepreneurship is deeply ingrained in the DNA of our company – stemming from our founder, CEO, and Chairman of the Board – Richard Fairbank. Founded in 2011, Capital One Labs is the company's experimental product & technology incubator and accelerator. It's a startup culture with the financial backing of a Fortune 200 company. With teams in SF, NYC, and DC, Labs is a cross-functional team of product managers, designers, data scientists, developers, and other innovators who are committed who are committed to living out our values:

Inspire, explore, enable, and deliver.

Redefine how people interact with their money.

We do this by looking 2-3 years into the future to identify high impact opportunities, and then we set out to develop and deliver new and impactful solutions that help customers and Capital One succeed. In the last 5 years, we've accumulated volumes of world class consumer research, delivered several best-in-class products to market, scaled products in the business, and put building blocks in place that have helped to shape company strategy…and we're just getting started. To see what we've been up to, follow us on Twitter @capitalonelabs.

What you will do:

As a senior product manager in Capital One Labs, you'll be working with product leaders to discover and shape new product and business opportunities across all areas of consumer finance. We use human-centered design techniques, and we always keep the customer at the heart of our work. We're moving our product development process to a dual-track agile model, ensuring that product research and discovery is continuous throughout delivery.

You'll lead one cross-functional product teams to deliver against roadmaps, drive delivery and discovery activities, and put next-generation consumer financial products in market. Some of these products may be in partnership with Capital One's existing businesses in Card, Bank, Financial Services, & Commercial Banking, and some may be targeted to build new platforms of growth.

In addition to your contributions on the overall product agenda for Labs, you'll also play a key role in shaping our culture and our people. You'll provide mentorship for your team mates, and will be an ambassador for Capital One Labs in industry.

Here's what that will look like on a day to day basis:

Participating in product explorations across all areas of the business

Leading road mapping, goal setting, story writing, product execution, testing, and product roll-out strategy

Building product learning agenda and OKRs to measure success/failure

Testing and iterating in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics

Contributing to a fast-moving, results-driven culture that also prioritizes continuous learning

Building internal and external relationships across Capital One and the start-up community

Here's the kind of background you may have:

Experience leading cross-functional product teams

Start-up product or business leadership experience

Exceptional communication skills

Financial Technology start up experience

Leading technology company experience

Fluency in human-centered product discovery methods such as design thinking and service design

Experience shipping multiple products across variety of platforms and channels

Experience with Internet of Things, Payments, Machine Learning, AI, Voice, or other emerging technologies

Basic Qualifications:

  • Bachelor's Degree or military experience
  • At least 5 years building and shipping consumer products
  • At least 1 years' experience managing people
  • At least 1 years' Agile Product Management experience

Preferred Qualifications:

  • MBA or Master's degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at


Meet Some of Capital One's Employees

Ryan P.

Head Of Design

Ryan and his team of designers and developers work at The Shop, a combined technology workshop and retail hub, to create meaningful financial products and services.

Emma S.

Product Manager

On Capital One’s exploratory Research and Development Group, Emma takes consumer-driven products from white space to market with innovative and interactive user-testing lab experiments.


Back to top