Director of Product

Clarendon Center (12089), United States of America, Arlington, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Director of Product

Who we are:

Money is the central enabler for daily life – so why has the way we interact with our money remained relatively static?

While other industries have undergone major transformation, dramatic change in the financial services industry is decades overdue. Capital One is on a journey to bring ingenuity, simplicity, and humanity back to banking. Money is never just digits on a screen to us – it's someone's groceries, first car, new home, or plane tickets home for the holidays. We measure our success by our customer's success. In short, we're on a quest to change banking for good.

That quest to change banking for good shows up across our business, and we're making real time improvements that positively shape our customer's financial health. As a company, we're looking beyond today, and innovating for the future. Entrepreneurship is deeply ingrained in the DNA of our company – stemming from our founder, CEO, and Chairman of the Board – Richard Fairbank.

Founded in 2011, Capital One Labs is the company's experimental product & technology accelerator. It's a startup culture with the financial backing of a Fortune 200 company. With teams in SF, NYC, and DC, Labs is a cross-functional team of product managers, designers, data scientists, developers who are committed to our mission:

Inspire, explore, enable, and deliver.

Redefine how people interact with their money.

We do this by funding a diverse portfolio of product ideas that align to strategic drivers of value across the company. The reality is, no one knows which ideas will be successful, including you. To make sure we're building products that matter, we start small and aim high, progressively funding projects that get traction and pivoting or killing those that don't make it. In the last 5 years, we've accumulated volumes of consumer research, delivered products to market, scaled products in the business, and put building blocks in place that have helped to shape company strategy…and we're just getting started. To see what we've been up to, follow us on Twitter @capitalonelabs.

What you will do:

As a product leader in Capital One Labs, you'll be responsible for shaping go to market strategy, products, and teams. Our accelerator funds small cross-disciplinary teams composed of product managers, designers, engineers, and data scientists and asking them to meet aggressive targets to get to scale. You'll be responsible for overseeing a portfolio of products, coaching teams through the process of getting to product-market fit, and rolling up your sleeves where it's needed. Right now, we're interested in exploring how premium brand experience fits into our innovation thesis. You'll also pitch and build your own products and ideas. This is a chance to build from the ground up, with the backing of a founder-led company with deep entrepreneurial roots.

In addition to your contributions on the overall product mix for Labs, you'll also play a key role in shaping our presence in Washington, DC. You'll be a key culture builder for our NYC office, responsible for recruiting, team development, agenda setting, and local tech ecosystem outreach. In return, you'll have the full support of an amazing team of top talent to build financial products at the nexus of emerging technology, business strategy, and human-centered design.

Here's what that will look like on a day to day basis:

  • Setting growth-focused product strategy that aligns human-centered problems with business and tech strategy
  • Leading development of new product and business opportunities (including defining and measuring OKRs) from concept, to MVP, to scale
  • Providing leadership, motivation and hands-on direction to product managers and product teams
  • Cultivating a fast-moving, results-driven culture
  • Identifying and nurturing relationships with thought leaders, startups, VCs, meet up groups, and academics
  • Recruiting top talent and investing in their success


Basic Qualifications:

  • Bachelor's Degree or equivalent experience
  • At least 7 years conceiving, building and shipping consumer technology products
  • Product or business leadership experience in a startup/growth company and a large tech company setting
  • At least 7 years experience building teams and nurturing talent
  • Track record of defining comprehensive strategy, creating advocacy/alignment and being accountable for product outcomes
  • Proven ability to attract, retain and develop top talent Product Managers & Designers

Preferred Qualifications:

  • MBA or other advanced degree
  • FinTech start up experience
  • Experience developing premium or luxury brands and products
  • Fluency in human-centered product discovery methods
  • Experience shipping multiple products across variety of platforms and channels
  • Experience with leveraging emerging technologies to create highly personalized experiences

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at

Meet Some of Capital One's Employees

Ryan P.

Head Of Design

Ryan and his team of designers and developers work at The Shop, a combined technology workshop and retail hub, to create meaningful financial products and services.

Emma S.

Product Manager

On Capital One’s exploratory Research and Development Group, Emma takes consumer-driven products from white space to market with innovative and interactive user-testing lab experiments.

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