Director, Natural Language Processing

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Director, Natural Language Processing

Capital One is seeking a Director of Natural Language Processing to lead the development of natural language understanding and generation components for our text- and speech-based intelligent assistants. Working closely with our lines of business, you will develop components for intent classification, entity recognition, sentiment analysis, relation extraction, semantic parsing, question analysis, content determination, discourse structuring, referring expression generation, lexicalization, linguistic realization, and explanation generation. You have knowledge of artificial intelligence, natural language processing, and question answering. You have significant experience with deep learning, convolutional neural networks (CNNs/ConvNets), deep reinforcement learning, recurrent neural networks (RNNs), long short-term memories (LSTMs), and sequence-to-sequence models. You use Theano, TensorFlow, and/or Torch are an expert software engineer in Python or Java. You have a strong interest in human-computer interaction and dialogue. You have experience with agile software development.

Basic Qualifications:

  • Master's degree
  • At least 5 years of experience in natural language processing
  • At least 5 years of experience in machine learning
  • At least 3 years of experience applying deep neural networks to natural language processing tasks

Preferred Qualifications:

  • Ph.D. degree
  • Publications in ACL, NAACL, COLING, NIPS, ICLR, ICML, AAAI, IJCAI, and/or IUI

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at

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