Director, Card Business Risk Office (BRO)

West Creek 1 (12071), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Director, Card Business Risk Office (BRO)

As a Director in Capital One's US Card's Business Risk Office, you will apply your leadership and analytical skills to our highest profile Risk Management efforts. You will act as a thought leader working across the business to develop and implement cutting edge Risk solutions to ensure Capital One's continued success. Directors in Capital One's Risk Management organization partner with executives and Line of Business, Compliance and Legal associates to develop and implement well-managed risk practices in an open, collaborative environment.

Directors in Risk Management at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership, communication and influence skills. They have a high level of exposure across lines of business and the opportunity to work with executives to create and implement innovative solutions that mitigate potential risks to the Company.


The Business Risk Officer will be a liaison providing coordination between risk partners, outside agencies and internal support groups:

  • The primary function is to act as a liaison / point of contact for the Risk Management functions to the front line of the business
  • Manage a small team of Risk Managers (directly or dotted line)
  • Provide insight and expertise to the business on critical risk and regulatory needs through deep engagement
  • Monitor the risk landscape to proactively identify potential risks to the business
  • Work with business partners to develop and implement controls and risk practices that ensure customer satisfaction and regulatory compliance
  • Perform assessments on critical business processes, identify potential risks and work with key stakeholders to develop and implement plans that remediate all categories of risk
  • Use analytical and process management skills to identify opportunities to improve risk management processes that transcend the 1st, 2nd and 3rd lines of defense
  • Regulatory Exam Management: ensure fulfillment of Capital One's obligations related to Regulatory examinations impacting Card Customer Experience (CCX) and Partnerships organizations.

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 5 years of operations management or at least 5 years of operational risk management experience
  • At least 5 years of financial services industry experience

Preferred Qualifications:
  • Master's Degree
  • Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)
  • Lean, Agile, Six Sigma, Business Process Management, or Project management certification
  • 5 years technical experience particularly in Data Management and Cloud migration/storage.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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