Digital Operations Sr. Customer Service Representative

Chesapeake (12051), United States of America, Chesapeake, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Digital Operations Sr. Customer Service Representative

Answers inbound calls from customers and service providers in a call center environment. Resolves customer inquiries and issues while adhering to all Capital One polices and procedures. May assist customers with the application and funding process. May also make outbound calls to customers and/or service providers. May handle account activations. Some positions include cross-selling additional products and services.

Responsibilities:

• Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers, and responding to emails

• Data entry of customer and account information and transactions

• Attend team meetings

Basic Qualifications:

• High School Diploma, Military Experience, GED or Equivalent Certification

Preferred Qualifications:

• 3 years of customer service experience

• 4 years of customer facing experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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