Design Operations Specialist, Small Business Card Design

McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Design Operations Specialist, Small Business Card Design

Capital One's Small Business Card Design team is looking for an experienced Design Operations professional to keep the team focused, efficient, and creative as they craft the Small Business Card product experience. The ideal candidate is a passionate, collaborative person who can oversee the design process across a diverse range of projects, channels, and teams. We're looking for someone who can flex from being very strategic to very tactical and from being very creative to pragmatic and analytical.

To join our team, you will need expert communication skills and a strong background in design management for digital product and/or omni-channel service experiences. You have a broad set of skills in program management, but you have a passion and depth in specific areas of practice that set you apart. You have an exuberant passion for the power of strategic design and an "anything's possible" mindset. You are capable of managing the full design process from framing/reframing problems, to guiding conceptual solutions, and to helping deliver experiences that benefit our customers and our business.

What You'll Bring + Do

  • Guide the design process for complex products and services from concept to delivery
  • Partner with Design + Product Directors to coordinate and prioritize initiatives and resources
  • Facilitate shaping and managing effective and efficient design teams
  • Build great working relationships
  • Increase the operational efficiency of the teams working rhythm
  • Collaborate with Design Directors and Managers on resource planning and allocation
  • Oversee the strategic and tactical prioritization of design initiatives and workflows
  • Manage changes to scope, design, and delivery schedules within the overall business, design, and development needs and with available resources
  • Establish and maintain program status summaries and metrics
  • Identify and manage risks and mitigation plans
  • Organize and ensure appropriate communication of status, issues, forecasts, etc. to stakeholders
  • Project oversight for entire engagement, including partner relationship, team, budget, schedule, key metrics, risk management and mitigation
  • Collaborate within design and across teams to deliver projects/programs that exceed expectations
  • Monitor and balance overall project health and team satisfaction
  • Participate in the design process (stakeholder interviews, research, analysis, and work session facilitation) as necessary
  • Maintain project momentum keeping the project and team on track
  • Support scoping new engagements
  • Determine and implement process improvements
  • Knowledge sharing across Capital One
  • Performing other related duties as required

Desired Skills + Experience

We are looking for someone who has experience managing projects and programs in our kind of environment or somewhere similar. Strong communication and writing skills, sincerity, and a sense of humor are key in our highly collaborative approach. Our design managers must also be comfortable with ambiguity in the face of design challenges and know how to move toward the right solution as part of a team.

Basic Qualifications
  • At least 5 years of experience with Project Management
  • At least 3 years of experience managing multi-disciplinary teams in the delivery of products
  • At least 3 years of experience presenting to peers, management, and stakeholders

Preferred Qualifications
  • Master's degree in Design, Business, or a related field
  • 5+ years of experience managing designers and teams of designers
  • 5+ years of experience presenting to peers, management and stakeholders
  • 5+ years of experience eliciting cooperation from a wide variety of sources at all levels within and outside an organization
  • Experience working in a client services organization
  • Expert client/partner management and communication skills
  • Expert level understanding of design, quality processes, and business relationship management
  • Proficiency with Excel, Keynote/Powerpoint, JIRA, and Confluence

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

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