Customer Service Specialist (17.98hr + 10% shift diff)

Laurel 3 (17304), United States of America, Laurel, Maryland

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Customer Service Specialist (17.98hr + 10% shift diff)

Summary:

Capital One is seeking individuals who are passionate about Customer Experience and deepening customer Relationships. These individuals will learn the ropes by fielding simple types of inbound calls, and marketing our Customer-Focused and digital financial products to new and existing customers, based on their individual needs. Types of calls fielded in this role include balance & transaction inquiries, funds transfers, account details and basic online assistance. If you have the drive to deliver a truly amazing customer experience in an ever evolving digital world, then this could be the role for you! Responsibilities include striving to achieve personal and department goals focusing on providing an amazing Customer experience and selling our industry-leading financial products. Successful candidates will have a passion for excellent customer service, as well as strong communication and interpersonal skills, self-motivation and independence.

General Responsibilities:

  • Customer service
  • Customer growth
  • Attend team meetings
  • Stay abreast of all changes, developments and enhancements for all systems, products and upgrade.


Our Contact Center is open 7 days a week from 8am-11pm. Entry level positions require schedule flexibility which includes evenings and Saturday or Sunday to begin with.

Basic Qualifications:
  • High School Diploma, GED or Equivalent Certification


Preferred Qualifications:
  • 1 year experience customer service in Financial Services or Banking
  • 1 year experience with Microsoft Office products
  • 2 years experience in heavy customer contact environment


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Meet Some of Capital One's Employees

Ryan P.

Head Of Design

Ryan and his team of designers and developers work at The Shop, a combined technology workshop and retail hub, to create meaningful financial products and services.

Al L.

Technology Recruiting Manager

Al leads a team of recruiters that support technology growth across the company. He focuses on bringing in top technology talent that can impact an industry ripe for change.


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