Culture and Experience Lead

114 5th Ave (22114), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Culture and Experience Lead

Founded in 2011, Capital One Labs is the company's experimental product & technology incubator and accelerator. It's a startup culture with the financial backing of a Fortune 200 company. With teams in SF, NYC, and DC, Labs is a cross-functional team of product managers, designers, data scientists, developers, and other innovators who are committed to delivering revolutionary innovation that challenges how we all interact with our money.

The Role:

Capital One Labs NYC is seeking out a Culture and Experience Lead to come and help us expand our world class office. This role reports directly to the Head of Product in New York and works with our labs wide operations team. As the Culture and Experience Lead you would be responsible for developing and executing the local strategy for nurturing the culture and rituals of the labs in service to our product practice. You will be the beacon of how our culture and values manifest in actions and attitude. As a member of the NYC innovation lab you will be expected to approach office experience design with the same rigor as we approach product, experience and platform design. This means you work in short test and learn cycles with lots of prototyping and user testing.

Key Responsibilities:

  • Organize and maintain record of all hiring in the NY office in addition to being a critical member of the hiring panel across all disciplines.
  • Develop a process for helping onboard new labs members in a way that appropriately sets context and community that immediately lets them share their talents and point of view.
  • Develop and own all local team rituals and events
  • Create the structure for recognition and celebration that allows the entire office to execute without much guidance.
  • Own the strategy for all external events which represent the NYC Labs brand.
  • Own the relationship with other Capital One departments and groups that would like to engage with the NY Labs.
  • Be the local barometer for the team health of NYC

The Person:

You will have a proven track record of developing and honing an innovation culture. Having a hypothesis, a prototype and a metric of success for your experience designs excites you. You are comfortable collaborating across disciplines, and different ways of thinking. You enjoy critical debate that focuses not on who is right, but rather what is best for the customer and the current context. You are highly strategic and human centered, but don't think that means you can't execute exceptionally. You are highly independent and seek out the inspiration and feedback of others to always drive towards the best solution. You know when to be super scrappy and when to double down and invest in higher resolution systemic solutions.


Basic Qualifications:

  • Bachelor's Degree or military experience
  • At least 4 years in people operations or culture design

Preferred Qualifications:

  • Master's degree
  • Training in design thinking/human centered design

To see what we've been up to, follow us on Twitter @capitalonelabs.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at

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