Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Job Summary:To provide technical assistance by answering questions and resolving problems on the organization's computer hardware, systems software, applications software, and all other computer related problems.
- Configures, monitors, and maintains email applications or virus protection software
- Installs, configures and upgrades new hardware or software systems or components, ensuring integration with existing network system
- Answers user queries and resolves computer problems including printing, installation, word processing, electronic mail and other desktop issues
- Escalate requests, especially pertaining to network connections, to the appropriate party, as needed, Includes coordinating user access for staff to the US team
- Provides operational support for the organization's information systems and peripheral equipment, such as servicers, desktops, printers and storage devices
- May be assigned/rotated across related sub-functions including but not limited to sub-functions within Shared Services
- Other job-related duties that may be assigned from time to time
- Flexible with all shifts as we provide support 24/7
- Graduate of Computer Science or IT
- Microsoft Certification is an advantage
- Knowledge in ISO standards is an advantage
- Has background in basic troubleshooting for network and hardware
- Proficient in MS Office
- Technical Skills
- Good written and verbal communication skills
- Willing to work in shifting schedules
- Willing to work in Alabang
Meet Some of Capital One's Employees
JyotisanaSenior Manager, Software Engineering
Jyotisana manages five teams who simultaneously work on internal and external technology projects in areas from communication to customer service.
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