Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Capital One

COAF Sr SCRA Risk Coordinator

Plano 5 (31065), United States of America, Plano, Texas

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Want more jobs like this?

Get jobs delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


COAF Sr SCRA Risk Coordinator

Department Overview:

Assisting active duty and future military customers.

SHIFT Hours: 10am- 7pm M-F

Summary:

Responsible for calling significantly delinquent customers (pre-charge off, recovery skip and recoveries) and arranging for payments within SCRA (Servicemembers Civil Relief Act) guidelines. Main objective of the role is to, resolve customer delinquency and prevent negative credit impacts for customers protected by SCRA regulations.

Responsibilities:
  • Negotiates payment arrangements from significantly delinquent customers
  • Prevent debts from charging off in order to reduce Capital One's losses
  • Utilizes skip tracing tools to locate customers successfully
  • Uses queue management skills to in order to work an assigned group of accounts and daily dialer jobs
  • Ability to handle escalated situations
  • Fully understand and be able to explain federal SCRA guidelines
  • Maintain Excel spreadsheets of tools offered to ensure proper policy and procedures are followed


Key Skills and Competencies:
  • Ability to influence customers to what is "best" for their needs
  • Builds relationships through being personable and non-scripted
  • Ability to authentically empathize with the customer's concerns
  • Problem solving mindset that "owns" the customer's issue
  • Detail oriented to avoid errors in a highly regulated environment


Basic Qualifications:
  • High School Diploma, GED, or equivalent certification, or military experience


Preferred Qualifications:
  • Fluent In Spanish and English
  • 2 years call center or Loss mitigation experience
  • 1 year highest risk loss mitigation experience in Financial services or banking (repo, skip, recovery, loan modifications)
  • 1 year experience with Microsoft Office products


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job ID: capital-R46390
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Founder led

Company Videos

Hear directly from employees about what it is like to work at Capital One.

This job is no longer available.

Search all jobs