Claims Intake Customer Service Coordinator

Knolls 4 (12021), United States of America, Glen Allen, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Claims Intake Customer Service Coordinator

Working in the Claims Intake Department is a phenomenal experience and a great place to start a potentially long career. This means striving to do your best, and being your best by "owning your own development". The primary function of this role is to answer inbound calls from customers who have fraud and dispute claims in a disputes environment. Contact merchants via conference call in an attempt to resolve the concern immediately. Gather information from customer, file claims and advise of next steps. Adhere to Regulatory requirements governing the Claim Intake Center functions.

Customer Service Coordinators serve a crucial role in maintaining customer satisfaction. Their primary responsibilities include:

- Taking calls from customers who want to dispute particular bank account transactions
- Resolving claim disputes with merchants via conference call
- Assisting customers with transaction inquiries
- Updating customers on the status of claims that could not be resolved in the first call
- Documenting all case information in various bank systems
- Ensure that customers receive the highest level of service and consideration
- Effective time management
- Stay abreast of all changes, developments and enhancements for all systems,
products and upgrades
- Attend team meetings

- Hours of Operation: M-F, 8:00 a.m. to 10:00 p.m., S 8:00 a.m. to 6:00 p.m.

- High School Diploma, GED or Equivalent Certification or Military Experience
- Proficient in Microsoft Office
- At least 1 year customer service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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