Business Underwriting Sr Director (Small Business Card)

West Creek 8 (12080), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Business Underwriting Sr Director (Small Business Card)

Small Business Card is one of the fastest growing businesses within Capital One. That growth is powered by our highly skilled underwriting team that makes account decisions for our most valuable clients. We are seeking a leader with deep commercial underwriting experience to be the Head of Small Business Card Underwriting. This leader will be responsible for overseeing the underwriting and credit approval process and direct the underwriting team in their role of analyzing, assessing and mitigating risks on new as well as existing credit lines. This leader will oversee the community of practice of

underwriters, establishing a clear credit career track, creating a recruiting pipeline for underwriters, and fostering a culture of continuous skills development and high associate engagement.

We are seeking a leader that brings a proven track record managing a commercial underwriting team along with a passion to rapidly innovate in a fast growing environment. This role will have accountability for all aspects of the underwriting team, including decision policies, well-managed execution, and talent management for the team of 30-50 underwriters. In addition, this role will have accountability for maintaining portfolio quality by overseeing new line decisions as well as account management strategies.

General Responsibilities:

  • Directly manage a team of 30-50 underwriters and supporting leadership, including recruiting and talent mgt. responsibilities
  • Oversee and be accountable for credit decision quality principles and performance
  • Build and disseminate underwriting best practices
  • Comply with established monitoring standards
  • Schedule and conduct periodic portfolio and industry reviews
  • Identify of emerging problems within the portfolio
  • Identify structural enhancements to improve credit and reduce risk exposure
  • Drive improvements to underwriting techniques, loan approval policies, and portfolio management processes
  • Partner with Sales to ensure high rigor in the end to end credit request processes
  • Partner with Credit Risk Management to ensure decisions are within risk tolerances
  • Maintaining a strong working knowledge of the bank, its customers, loan portfolio, competitive environment, economic trends and policies


Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 10 years experience in Commercial loan underwriting or Small Business loan underwriting
  • At least 7 years directly managing Commercial underwriting talent or Small Business underwriting talent


Preferred Qualifications:
  • Bachelor's Degree in Finance or Accounting
  • MBA or Master's degree
  • CPA or other professional accounting certification
  • 10+ years directly managing Commercial underwriting talent or Small Business underwriting talent
  • 15+ years experience in Commercial loan underwriting or Small Business loan underwriting


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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