Business Director, Customer Insights and Analytics

McLean 1 (19050), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Business Director, Customer Insights and Analytics

Title: Director, Customer Insights and Analytics, US Card

Location: Mclean, VA

Capital One is looking for a motivated and strategic Director of Customer Insights and Analytics to join the Customer Experience Strategy team within US Card.

The Customer Experience Strategy team, reporting to the Chief Customer Experience Officer, will be directly supporting Capital One's mission to grow customer advocacy. Team members function as strategic thought leaders developing an integrated view of customer insights to fuel customer success and business outcomes.

As a part of the Customer Experience Strategy team, you will:

Apply your strategic and analytical skills to major company challenges. In this role, you will regularly engage with VP+ population, across all major product and functional areas, to deliver customer insights that will guide decision making. Given the importance of customer insights across US Card, this role is a high-profile opportunity for significant impact and growth

Our ideal candidate will:

  • Be a knowledge leader
  • For key Card initiatives ("grand challenges"), use structured problem solving to craft and execute thoughtful insight agendas
  • Additionally, proactively develop and deliver broader, integrated research projects that will have Card-wide impact
  • Bring a "whole-brain mindset" and operate as a high-impact communicator
  • Be seen as a strategic thought partner, effectively communicating with senior leaders
  • Have a strong bias for action / a drive to get things done
  • Be an effective storyteller who seeks out new / varied methods for delivering insights
  • Lead others effectively
  • Collaborate across enterprise, building relationships with segment, product and design teams
  • Be seen as a people leader, investing and growing talent
  • Have some background in insights/ research, including qualitative and quantitative methodologies

Basic Qualifications:

  • Bachelor's Degree
  • At least 7 years' experience, including at least 5 years' experience in Customer Insights, Market Research, Business Analysis and/or Management Consulting

Preferred Qualifications:

  • MBA
  • 2+ years leading a team

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or

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