Bilingual Spanish Customer Service Coordinator

Knolls 4 (12021), United States of America, Glen Allen, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Bilingual Spanish Customer Service Coordinator

The primary function of this role is to answer inbound calls from customers who have fraud or disputed transactions on their account. Gather information from customer, file claims and advise of next steps. Adhere to Regulatory requirements governing the Claim Intake Center functions.

- Provide excellent service to customers
- Meet all regulatory requirements such as timely claim submission deadlines
- Attend team meetings
- Stay abreast of all changes, developments and enhancements for all systems, processes and guidelines
- Update account information and complete accurate documentation
- Effective call and timemanagement

Typical New Hire Hours:

Monday - Friday: 10am-7pm or 11am-8pm

Saturday: 9-6

You get one day off during the week and Sunday as well

You should expect to work on Saturday

- High School Diploma, GED, equivalent certification, or military experience

- Proficient in Microsoft Office

- At least 1 year of customer service experience

- Bilingual in English and Spanish

- At least 2 years post-high school education or Associate Degree
- Advanced in Microsoft Office

- At least 2 years of customer service experience in Financial Services or 2 years of customer serviceexperience in Banking

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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