Bilingual Repo Associate

Plano 5 (31065), United States of America, Plano, Texas

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Bilingual Repo Associate

The Repossession department is looking for Collection specialists seeking career advancement. If you are a master negotiator and like to help customers while minimizing delinquency, then this is the job for you. As a Repossession associate you will be responsible for calling significantly delinquent customers to arrange for payments and work with vendors to ensure Capital One collateral is located and retrieved from customers that are unwilling to pay. The main objective of the role is to resolve customer delinquency and avoid repossession of the collateral.

Responsibilities:

Negotiate payment arrangements from significantly delinquent customers. Work with vendors to ensure Capital One collateral is located and retrieved as necessary. Utilize skip tracing tools to locate customers successfully. Use queue management skills to in order to work an assigned group of accounts.

***Must be available to work Sunday - Thursday from 12pm - 9pm

Basic Qualifications:

- High School Diploma, GED, equivalent certification or military experience

- At least 1 year of experience in collections or at least 1 year of experience in a call center or at least 1 year of experience in customer service

- Fluent in English and Spanish

Preferred Qualifications:

- Associate Degree

- 1 year of experience in Auto Finance Loss Mitigation

- 2 years of experience in a customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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