Store Manager

Position Overview:

The Store Manager will be responsible for all functions of a Canada Goose retail location. Ultimately, the Store Manager is responsible for the quantitative and qualitative KPI's of the store. The SM will lead the store management team directly and is accountable for store performance in all areas of measure. They will ensure that their respective location is provided will the necessary amount of operational efficiency while driving an experience that allows our customers to continuously conquer the outdoors. The Store Manager will lead and mentor their direct reports (Assistant Manager, Store Operations and Assistant Manager, Customer Experience) to ensure a high level of excellence in all areas of responsibility as to maintain Canada Goose's expectations of quality and authenticity.

Key Responsibilities:

  • Achieve or exceed sales targets including both the top and bottom line results for the respective location
  • Analyze performance metrics on an ongoing basis and leverage this information to maximize revenue for Canada Goose
  • Resolve customer issues trends by investigating problems, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
  • Training on standard operating procedures; ensure store associates have the proper understanding of SOPs and the potential impact on the business
  • Monitor inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow
  • Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations
  • Ongoing review of the retail profit and loss statement to identify opportunities to improve profitability; coach managers and associates on how to improve store and individual performance
  • Motivate and inspire the Brand Ambassadors to create brand loyalty and inspire a positive store environment
  • Coach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose's retail business
  • Management of payroll budgets to ensure proper balance given sales figures (actual vs plan)
  • Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
  • Performs store opening and closing procedures in alignment with company standards
  • Regularly review company email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner
  • Other responsibilities may be added to meet the needs of the business

Experience, Education and Designations:

  • 3 to 5 years of store management experience, fashion brands may be preferred
  • Experience working with affluent and luxury brands an asset
  • Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.)
  • Experience with opening new stores and opening and roll-out
  • Proven leadership qualities in developing and mentoring retail leaders
  • Flagship or high profile locations and brands
  • Store profit and loss management, payroll and expense management
  • Previous flagship experience an asset

Knowledge, Skills and Attributes:

  • Leadership Skills- recruitment and development of talent (managers and associate levels)
  • Strong grasp of presenting to groups and managing product knowledge (PK) sessions
  • Solid understanding of retail math and using analytics in a business environment
  • Operations specialist- driving performance through internal KPI's
  • Analytical driver with keen attention to detail
  • Strong time management and organizational skills, ability to multi-task in a fast paced environment
  • Solid knowledge and understanding of retail metrics
  • Strong negotiation skills combined with an adaptable approach to selling
  • Ability to establish and maintain strong interpersonal relationships
  • Excellent communication and interpersonal skills
  • Self-motivated, able to work independently and know when to seek guidance
  • Advanced skills in Microsoft Office; specifically Word and Excel

We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.

Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.'s human rights, accommodation and accessibility polices.

Meet Some of Canada Goose's Employees

Connie P.

Assistant General Manager, Operations

Connie oversees operations at the flagship location, including coaching, training, and developing staff—and ensuring operational excellence, as well as building and propelling the Canada Goose brand to retail customers.

Alex T.

Director, Corporate Communications

Alex works on the North American Communications Team, handling media relations, which includes writing and editing press releases and talking to journalists and editors about new products and events.

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