HR Coordinator, Operations

Position Overview:

The HR Coordinator, Operations will provide HR generalist support for the Canada Goose Production teams in the GTA in various areas including: labour relations, health and safety, compensation, recruitment, orientation and performance management.

Key Responsibilities:

Labour Relations

  • Provides advice to the facility on all labour relations matters to key stakeholders on the interpretation and application of the collective agreement
  • In partnership with Production management staff, represents the company in grievance disputes, arbitration hearings and negotiations
  • Coordinates the grievance process in collaboration with the Production Teams; attends grievance meetings and obtains advice from management when necessary; tracks all grievances for reporting purposes
  • Investigates conflict, discrimination and harassment complaints and provides effective recommendations
  • Assists the HR Managers and Production management team in the planning and preparation for collective bargaining
  • Provides regulatory and policy advice on workforce related matters
  • Enhances and maintains good relationships with the union and union-management representatives
  • Recommends changes in policies, practices and contract language in support of the union-management partnership
  • With the guidance of the HR Manager, coaches and counsels Supervisors/Managers, as appropriate, in addressing shop floor disputes and/or grievances
  • Promotes an environment between Canada Goose and Union Leaders that works to achieve common goals and finds effective solutions to ongoing issues
  • As the primary liaison between management and the union, is able to clearly communicate the intent of both sides in order to reduce bias and misunderstandings

Prevention, Safety and Wellness

  • Lead health and safety programs to ensure a safe and secure work environment
  • Responsible for corporate safety and health programs that support the well-being of employees in the facility through industry best practices, knowledge of legislative requirements and the awareness of the fiscal impacts to the business plan

Human Resources Generalist

  • Responsible for hourly staff recruitment with the support of the Talent Acquisition team: Attract and secure qualified personnel in accordance with legislative and contractual requirements
  • Provide new operations employees with a comprehensive onboarding program to enable a smooth transition into CG
  • Prepare internal HR related documents including employment, promotion and transfer letters, termination forms
  • Ensure HRIS data is up to date and accurate; recommend process improvements for the system
  • Maintain confidentiality and accuracy of appropriate documentation throughout employment history for all employees
  • Support/lead and implement various HR projects and initiatives

Education, Qualifications and Experience

  • A post-secondary education in Business, Human Resources, or Labour Relations is required
  • 2+ years labour relations experience including handling of grievances; exposure to arbitrations and collective bargaining preferred
  • 2+ years' experience coordinating various Health & Safety policies and initiatives
  • Demonstrated commitment to ongoing professional development within the HR profession

Knowledge, Skills and Attributes

  • Working knowledge of employment/labour legislation in Canada and Human Rights legislation including but not limited to: The Employment Standards Act, The Ontario Human Rights Code, The Occupational Health & Safety Act, The Workplace Safety & Insurance Act, the Workplace Hazardous Materials Information System, the Accessibility for Ontarians with Disabilities Act; understands how they apply to Canada Goose
  • Well versed in a number of HR functional competencies and best practices
  • Excellent informal influencing and negotiating skills are required for interactions with the union and non-union staff
  • Creativity and demonstrated ability working in a fast paced environment with a high degree of change and ambiguity is critical
  • Can easily make the needed connections between systems, processes, and individuals to facilitate change
  • Ability to work efficiently under pressure
  • Keen sense of time management and flexibility
  • Exceptional attention to detail and committed to a high degree of accuracy
  • Excellent grammar, business letter and report writing skills
  • A clear and succinct communicator (verbal and written)
  • Ability to think proactively, critically and independently to make good decisions
  • Understand and maintain a high level of confidentiality
  • Excellent listening skills
  • A team player who builds strong relationships based on trust and integrity
  • A clear sense of urgency to achieve results. A "can-do", "let's make it happen" attitude
  • Embrace continuous improvement by proposing new and/or better ways of doing things
  • Passionate and determined
  • Excellent technical ability (Word, Excel, PowerPoint, Outlook, HRIS)
  • Ability to speak mandarin and/or Cantonese (Asset)

We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.

Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.'s human rights, accommodation and accessibility polices.


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