Vice President of Hotel Operations
The VP Hotel Operations is responsible for providing leadership of the Hotel functions throughout the Caesars system that simultaneously results in year over year improvements in customer satisfaction scores, improved product quality and increased operating profitability.
ESSENTIAL JOB FUNCTIONS:
•Provide functional leadership to all hotel and hotel-related departments (Front Desk, VIP Check In, Bell, Door, Valet, Housekeeping/EVS, Facilities, etc.)
•Defines and implements property level talent management approaches (i.e., selection, hiring, training, certification, development and performance management).
•Assists in the selection of hotel leadership talent company-wide.
•Develops and implements service, operating and product standards, following Caesars standards development approach on a company-wide basis. Periodically conducts operating service reviews to help properties improve their performance against expected outcomes.
•Identifies “best practices” from property operations and communicates same to other properties, appropriately selecting some to be standards.
•Develops measurement systems that allow employees/management to track progress toward objectives and provides an objective framework for evaluating performance of individual Hotel areas.
•Participates in all design and construction projects (new, renovation, expansion, acquisition, disposition) related to hotel.
•Establishes approaches to support openings and re-openings.
•Works with various internal and external departments (e.g., IT, Strategic Sourcing, and external suppliers) to direct their activities in support of hotel desired outcomes.
•Periodically monitors competitive hotel products and services
•Builds excellent relationships, communicates and consults with property hotel management, general managers, division presidents and corporate leadership to ensure understanding and support initiatives. Develops alignment and commitment with the direction of the hotel areas with all constituents.
•Lead organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
•Identify compliance risks and take actions necessary to eliminate or minimize risks.
•Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
•Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
•Minimum 15 years hotel leadership with comprehensive knowledge of hotel operations and product quality, passion for customer service and quality, experience in developing employee selection, training and motivation approaches.
•Luxury hotel experience preferred.
•Experience in design and construction is preferred.
•Requires excellent communications, consulting and influencing skills.
•Travel may be required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Must be able to maneuver to all areas of the casino. Must be able to work independently. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing work environment. Must be able to speak distinctly and persuasively to others. Able to write memos, letters, and reports. Able to understand, interpret and analyze written and financial reports. Must be able to maneuver to all areas of the casino and the retail shops. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues
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