Travel Management Agent - On Call

The Travel Management Customer Travel Specialist will be responsible for making travel arrangements for Caesars guests through various booking systems. Arrangements can include individual Charter & Commercial Air, Group bookings, Hotel stays, Ground transportation and Cruise and tour packages obtained through preferred suppliers. Reservations must maintain the highest level of accuracy, cost effectiveness and timeliness.

Daily job duties will vary based on volumes in three key areas of the business: Groups, Charter Program & Travel Agency

All job duties will be focused on giving superior customer service and ensuring all travel preferences are met and/or documented and advised

o Work closely with our property and vendor representatives to secure commercial airline group block space for groups of 10 to 50 passengers
o Secure, quote, book space, deposit space, confirm the names, and ticket the reservation within the given timeframes.
o Heavy attention to detail by tracking, calendaring and providing the appropriate payments in a timely manner

Charter Program
o Answers inbound telephone calls for Direct Mail and retail customers converting them into reservations for the Charter program. Other duties include but not limited to:
Book inbound phone guests into SkyForce, the propriety booking engine used to secure guests onto our charter aircraft.
Completing transfer of Charter reservation to on-property hotel systems while confirming data is complete & correct and all needs are met/requested in both systems
Responds to and consistently meets the needs of guests
Offers upgrades to player experience through upselling higher level services and opportunities

Travel Agency
o Book customers through GDS and hotel systems through various inbound channels. With specific importance on but not limited to:
Demonstrated knowledge of fare construction principles, exchange procedures and airline policies
Quoting fare and fare rules to the customer and process tickets, exchanges, refunds, MCO and partials
Monitoring queue and follow up on pending request, while processing various reservation requests simultaneously
Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines
Must be knowledgeable of all happenings on property and in market
Politely gives consistent, timely and accurate information and finds answer when unsure
Ensure proper alignment with all internal teams through proactive communication strategies
Maintains confidentiality of sensitive information
Other duties as assigned

Previous inbound sales experience, preferably in a Travel Agent, hospitality, hotel or Leisure sales area
Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services
GDS (Worldspan prefered) or Airline software certifications strongly prefered

Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously. Prefer previous experience with hotel/casino management systems, GDS, phone systems and Microsoft Office. Excellent interpersonal, team building and problem solving skills required. Must have excellent customer service skills. Must present a well-groomed professional appearance. Must be available to work various shifts. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Must have excellent oral and written communication skills. Must be able to listen and respond to visual and aural cues.

Must be able to move in and around quickly on the casino floor. Must be able to respond calmly and handle many customer demands in a fast paced environment. Must be able to bend, stoop, crouch, kneel, twist, and balance. Must be able to stand and walk for long periods. Must be able to respond to visual and aural cues. Must be able to tolerate areas containing secondary smoke. Able to handle more than one function at a time by being well organized and pay attention to details. Must have manual dexterity to operate the computer and necessary office equipment.


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