Strategic Account Director


The Strategic Account Director will have overall responsibility for deploying the principles of strategic account management to establish trusted advisor relationships against Caesars Entertainment's most valuable accounts. The Strategic Account Director represents all of the Caesars Entertainment portfolio of hotels across the US for both regional and vertical accounts. The position will use strategic account management practices to uncover business objectives to help our key accounts achieve the desired business outcomes. The position will manage and be part of executive relationships from Director to C level.


Owner of strategic relationship at all levels within selected accounts

Penetrate deeper, higher and wider across the account's enterprises

Establish trusted advisor relationships with key customer executives

Provide solutions for accounts' overall objectives, pressures and challenges

Serve as the advocate and voice of the customer across Caesars Entertainment's enterprise

Become a subject matter expert on the selected accounts and their industry

Understand customer's organizational priorities

Uncover customer solutions to help achieve Caesars Entertainment's objectives

Create executive engagement across all levels and business units of the account and Caesars Entertainment

Improve collaboration and alignment to foster open communication

Gain greater insight and increased knowledge of the accounts

Produce market share and revenue increases

Joint solution development and value co-creation

Develop strategic account plans and conduct annual business reviews with assigned top accounts

Lead, without authority, cross-functional teams to build relationships and manage the needs of the customer

Lead collaborative projects

Participate in and initiate discussions between executives at both companies

Conduct account reviews to identify opportunities for mutual growth.

Gain in depth knowledge of all Caesars Entertainment properties

Provide in market sales manager with an additional layer of customer feedback and support in order to increase closure rate

Communicate effectively with In Market sales teams, Property sales teams, marketing, property operators and customers, and act as a mentor in Strategic Account Management for the sales team

Engage Caesars Entertainment executives and gain buy in, when needed

Effectively evaluate time and resources spent with an account against return on investment


4 year college degree

8 years strategic sales experience

4-5 years of Strategic Account Management program experience preferred

Previous experience working remote


Strategic thinking

Relationship and outcome management

Meeting and selling to senior executives

Financial/business acumen

Value analysis and opportunity insight

Understanding organizational priorities

Joint solution development and co-creation

Conflict resolution

Communication and influencing skills

Team leadership/leading without authority

Effective delegation

Business problem solving

coaching skills

Time management skills

Consultative and collaborative communication and positioning

Listening and discovery skills

Ability to travel

Multi-functional account team leadership



Fast-paced environment. Must have enthusiasm and efficiency. Must be able to complete several tasks at once, with accuracy. Must be able to travel, and work nights & weekends as necessary. Must be able to sit for long periods of time. Light packing (up to 10 pounds) may be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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