Strategic Account Director
The Strategic Account Director will have overall responsibility for deploying the principles of strategic account management to establish trusted advisor relationships against Caesars Entertainment's most valuable accounts. The Strategic Account Director represents all of the Caesars Entertainment portfolio of hotels across the US for both regional and vertical accounts. The position will use strategic account management practices to uncover business objectives to help our key accounts achieve the desired business outcomes. The position will manage and be part of executive relationships from Director to C level.
KEY JOB FUNCTIONS:
Owner of strategic relationship at all levels within selected accounts
Penetrate deeper, higher and wider across the account's enterprises
Establish trusted advisor relationships with key customer executives
Provide solutions for accounts' overall objectives, pressures and challenges
Serve as the advocate and voice of the customer across Caesars Entertainment's enterprise
Become a subject matter expert on the selected accounts and their industry
Understand customer's organizational priorities
Uncover customer solutions to help achieve Caesars Entertainment's objectives
Create executive engagement across all levels and business units of the account and Caesars Entertainment
Improve collaboration and alignment to foster open communication
Gain greater insight and increased knowledge of the accounts
Produce market share and revenue increases
Joint solution development and value co-creation
Develop strategic account plans and conduct annual business reviews with assigned top accounts
Lead, without authority, cross-functional teams to build relationships and manage the needs of the customer
Lead collaborative projects
Participate in and initiate discussions between executives at both companies
Conduct account reviews to identify opportunities for mutual growth.
Gain in depth knowledge of all Caesars Entertainment properties
Provide in market sales manager with an additional layer of customer feedback and support in order to increase closure rate
Communicate effectively with In Market sales teams, Property sales teams, marketing, property operators and customers, and act as a mentor in Strategic Account Management for the sales team
Engage Caesars Entertainment executives and gain buy in, when needed
Effectively evaluate time and resources spent with an account against return on investment
EDUCATION & EXPERIENCE:
4 year college degree
8 years strategic sales experience
4-5 years of Strategic Account Management program experience preferred
Previous experience working remote
Relationship and outcome management
Meeting and selling to senior executives
Value analysis and opportunity insight
Understanding organizational priorities
Joint solution development and co-creation
Communication and influencing skills
Team leadership/leading without authority
Business problem solving
Time management skills
Consultative and collaborative communication and positioning
Listening and discovery skills
Ability to travel
Multi-functional account team leadership
Fast-paced environment. Must have enthusiasm and efficiency. Must be able to complete several tasks at once, with accuracy. Must be able to travel, and work nights & weekends as necessary. Must be able to sit for long periods of time. Light packing (up to 10 pounds) may be required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
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