Mobile Sports Customer Service Agent (CES/ CLV)
The Sportsbook Hub Operations team works behind the scenes to ensure a high quality of customer service is provided to our valued guests and employees. Our team works in a fast paced environment that requires effective communication with customers as well as operating leaders. We provide outstanding service to sportsbook guests who may encounter a problem, question or who may require assistance.
ESSENTIAL JOB FUNCTIONS:
- Handling phone calls that can pertain to Caesars Mobile Wagering.
- Communicating information related to the Caesars Mobile Wagering.
- Responding to large quantities of guest emails/voice mails
- Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email)
- Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment.
- Completing all tasks assigned by the Hub Operations Manager
Proficient in Microsoft Office, ability to type 50 WPM
Must have excellent grammar, spelling, communication and writing skills
Positive, solutions-oriented, extremely helpful, ability to remain calm in difficult situations
Ability to multitask in a fast paced environment being extremely organized
Problem solving, preferably in a hospitality-focused or customer service environment
Flawless professional attendance and work ethic
Adhere to regulatory, departmental and company policies & procedures
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
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