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Broadridge

Technical Account Manager

Mumbai, India

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

As a permanent Technical Account Manager at Broadridge Trading & Connectivity Solutions (Itiviti), you will be part of our account managementoperations elite team.

The position implies in depth understanding of customer services withramifications into client onboarding, implementation, maintenance and support. You will have the bestseats in the house, seeing in action and tuning up our vast products suite to work on our clientsplatforms spread around the whole globe.

The team receives regular training and it works on a simpleand effective knowledge sharing principle, everybody working as a whole unit. As Itiviti is constantlyexporting talents in US, Europe or Asia, you will have the opportunity to discover exciting parts of theglobe if you're up for adventures.

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Responsibilities
  • First line client support for BTCS`s buyside Execution Management System (EMS)
  • Analyze and manage issues to resolution
  • Full ownership of issues and projects
  • Active monitoring of error logs and first hand investigation of issues
  • Internal testing of new releases for EMS
  • Project management for on-boarding large institutional buyside clients
  • Documentation of specification and manuals
  • Buyside client relationship management
  • Ensure technical expertise on a given client portfolio
  • Build a strong and positive relationship with our clients
  • Establish, measure, control and enforce best practices
Your profile
  • Bachelor or above in Computer Science/ Information systems/ Science/ Engineering orequivalent
  • Previous experience working in a financial institution in support role
  • Ability to manage multiple tasks concurrently in a fast-paced environment, and prioritize as required
  • Ability to take ownership of projects & issues, and autonomously manage through to completion
  • Excellent communication in Japanese
  • English language ability, functional in a business environment (e.g. Over 780 TOEIC score)
  • Excellent written and verbal communication skills
  • Experience with supporting a trading platform
  • Good business knowledge of Equities and Futures transaction
  • Dedication to customers satisfaction
Specific Technical Skills:
  • Preferable - 2 + Years FIX protocol Experience (Primarily 4.2, ability to understand raw withoutaid of GUI)
  • Great passion for technology, basic Java, SQL, Unix, XML skillset
  • Basic Network knowledge is a must
  • Exposure to Windows environment as a user, ideally as workstation support engineer

Client-provided location(s): Mumbai, Maharashtra, India
Job ID: broadridge-JR1052825
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion

    • Founder led
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • Diversity, Equity, and Inclusion Program

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