Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and a part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. Broadridge provides an important infrastructure that powers the financial services industry and employs over 11,000 associates in 18 countries. For more information about Broadridge, please visit Broadridge.com/.

Job Description

Responsibilities:

• Research and resolve application issues and problems expeditiously and accurately
• You will research and troubleshoot problems to reduce downtime
• Prioritize and implement problem resolution procedures and keep updates and status of open issues via utilization of detailed audit logs in Remedy system
• Interact with Broadridge's global software line of products to provide efficient resolution of problems to complex or mid to large sized clients with regards to their needs and interests
• You will stay on top of system improvements and industry changes
• You will support client upgrades, projects and test requests
• Serve as a liaison with end users, various departments and outside vendors, co-ordinate testing activities for clients as needed
• Meet or exceed deliverables deadlines and produce high quality work
• You will assist in special projects, client requested or industry initiatives changes
• Responsible for the management of projects to ensure quality results within the specified time and budget.
• To facilitate the communication within project teams and provide the conduit by which information is distributed within the teams.
• Coordinates client meetings / user groups on and off site to build stronger business relationships
• You will function independently with limited work direction
• You will support weekend deployments for special projects and projects
• You will support day to day and ad hoc testing requests
• You will help maintain client test regions and scheduling

Qualifications:

• 4+ years of experience supporting financial products
• Experience working in the financial industry- Fixed Income
• Knowledge of impact product is highly preferred
• Experience working with external clients
• Knowledge of SQL and programming languages is preferred
• Excellent communication skills

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Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com