Sr. Application Support Analyst
"We are seeking a technical applications support analyst to provide advanced troubleshooting for our suite of products. Critical thinking, excellent communication and strong problem solving skills are required for success. Software Support Responsibilities
Effective communication skills (oral and written) and the ability to interact professionally with a diverse group of clients and fellow employees.
Ability to operate in a ""high stress"" environment, dealing with several problems and/or assignments concurrently (multi-tasking).
Must be a self-starter
Ability to deal with change, demonstrating a willingness to learn and embrace new technology.
Ability to function effectively in a self-directed environment and interact well with other teams (software development, sales and relationship management, internal users)
Provide courteous, prompt, and professional support to internal customers experiencing problems and making requests.
Investigate, troubleshoot, reproduce and resolve customer issues with urgency and determine a resolution of the problem.
Utilize various software tools, techniques, and processes to investigate and resolve problems.
Clearly and completely document processes and problem resolutions.
Contribute to and maintain the company knowledge base and code repositories with relevant information and software fixes (scripts, recommendations, etc).
Work to maintain a current working knowledge of the software products.
Education and/or Experience
Degree in Information Systems, Computer Science, equivalent background or demonstrated experience.
Proven track record of meeting deadlines
Outstanding customer service skills
Ability to demonstrate tact and sensitivity in customer communications projecting a positive image
Excellent analytical and problem solving skills
Excellent interpersonal, oral and written communications skills
Excellent organizational and follow-up skills with strong attention to detail
Detail oriented with attention to processes and procedures
Previous experience in providing software support and troubleshooting desirable.
To perform this job successfully, an individual should have experience in: Oracle and ANSI SQL and Java
Broadridge, a global fintech leader with over $7 billion in market capitalization, provides communications, technology, data and analytics solutions. We help drive business transformation for our clients with solutions for enriching client-engagement, navigating risk, optimizing efficiency and generating revenue growth.
Broadridge employs approximately 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.
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