Service Delivery Guardian

Broadridge is growing. We are seeking an experienced Service Delivery Guardian in our Newark, NJ office. In this role, you will provide support for Tier 1 clients. You will lead the client relationship across all applications. You will ensure clients receive timely and accurate updates on all open issues to ensure happiness and maintain positive relationships. You'll provide issue resolution and workflows with the Development group for all production and UAT testing. You will review discussions and improvement requests.

See how you can contribute to our fast-growing team below.

Responsibilities:

You will support production implementations and upgrades to clients' production regions
You will facilitate disaster recovery/BCP requirements, daily/weekly/monthly metrics reporting, service level agreement handling, and post-mortem
You will handle day to day client activity and disaster recovery/ BCP testing support
Responsible for tracking any open issues, ensuring continuous updates to the client
You will manage issue resolution and workflows with Development for all Production and UAT testing
Periodic metric reporting
Incident Management coordination including delivery of client facing PMs and tracking action items

Qualifications:

5+ years of experience in client services/account management
Prior experience w/ BPS a plus
Prior custody processing and project/program management a plus
A self-starter with excellent verbal, written and presentation skills
Knowledge of brokerage process in Fixed Income and Equities markets

The Rewards:

A platform to build strong professional working relationships with clients, fellow associates and management
An opportunity to join a dynamic organization that will guide you in developing your career and growth within our organization
A strong focus on personal learning and development to help you reach your professional development goals
A diverse environment where everyone feels accepted and can bring their full self to work every single day
Excellent benefits package including comprehensive healthcare, wellness benefits, home and auto insurance programs, tuition reimbursement, disability benefits, paid volunteer days and much more (This location has an onsite wellness center)
National Discount Programs - Through Broadridge's business partnerships, associates are eligible for discounts on various products and services available for business and personal use

#LI-LZ1

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


Meet Some of Broadridge's Employees

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