Senior Client Service Representative

Broadridge is hiring, and we are seeking an experienced Senior Client Service Representative in our Newark, NJ office. The Client Support Help Desk is responsible for a number of functions. Your primary purpose will be to increase overall client happiness for the Broadridge Asset Management Solutions ("BAMS") business. You will interact with the Client Service group and serve as the point of contact on critical client issues. This interaction also requires knowledge of brokerage and hedge fund industry terminology and the underlying financial products and services, as well as technical expertise on various BAMS products and third party platforms. As a service delivery team member, you will need to encompass business knowledge along with an understanding of industry terminology. You will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper tracking, raising issues when necessary, and timely resolution of client issues.

Primary Responsibilities:

You will build service excellence and interact with clients in a professional manner
Provide effective, efficient, timely and complete information to customers during issue resolution
Maintain positive relationships with clients as well as with internal Broadridge personnel
You will keep track of issues and ensure proper fixes to address them
You will provide updates to partners and assist developers to investigate issues
Provide feedback on both technical and business issues to Project Managers and Developers

Essential Qualifications:

Proficient in any following technologies: C#,VB, SQL, Shell scripts
Understanding and technical knowledge of the various BAMS functions
Working knowledge of BAMS applications (or Third Party platforms such as OMS/PMS, reference Data products, Market Data Products and reporting solutions) to be able to understand, troubleshoot, and maneuver through the application so that the problem can either be corrected or explained to the proper department for resolution
Understanding of financial markets, trading and risk management
Knowledge of brokerage, wealth/asset management and hedge fund industries
Ability to test both front-end and back-end components independently
Experience testing in a multi-tiered application environment, diagnosing and resolving complex test environment configuration issues
Strong written and verbal communication skills
Strong analytical skills with the ability to adapt to changing needs in a dynamic environment
Ability to work with other Broadridge departments on a variety of issues independently or in a team environment
Organized and pays close attention to detail
Think creatively and test in an exploratory manner

Desirable Qualifications:

1 to 5 years of experience in client services
Prior experience or knowledge of OMS/PMS systems, Reference data, and Portfolio Accounting Systems including SunGard VPM
Financial services software application experience preferred
Computing or Finance degree


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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