Operations Analyst

Job Summary

The Operations Analyst will be primarily responsible for the coordination and operational tasks around our Market Intelligence, Opportunity Hunter, Tax products. They will also be involved to a lesser degree in all of our other products as well. * Coordinate and execute the monthly operational tasks for our Market Intelligence, Opportunity Hunter, and Tax products

  • Analyze and evaluate data using SQL in Greenplum(Postgress) and Oracle databases to make decisions and identify potential issues for our Market Intelligence, Opportunity Hunter, and Tax products
  • Administer, monitor and recover jobs in the batch environment for all clients.
  • Execute routine and emergency batch tasks including: deploying / restoring batch environments, restarting batch jobs, correcting JIL for new deployments as needed.
  • Work with Java developers to resolve operational problems and implement the recommended solution.
  • Work with the Implementation team to implement new data feeds for existing clients as well as implementing new client environments including CRM synchronization as required
  • Create procedures and scripts to support our operational environment including monitoring and proactively managing SLAs with clients
  • Provide liaison support between Broadridge Shared Services staff to coordinate releases, software/hardware upgrades and security upgrades as needed.
  • Assist in enhancing and supporting the SalesVision operational dashboard
  • Assist clients with SFTP transmissions/mailboxes and obtain working knowledge of current Broadridge software used to manage SFTP (i.e. current tool is Connect:Enterprise).
  • Performs overall operational duties specifically focusing on daily, weekly and monthly procedures including but not limited to:

o Assist with the support of the CRM and SDR systems daily batch streams

o Development and implementation of AutoSys jobs (utilizing JIL)

o Run/oversee scripted processes that require manual intervention/interpretation such as full re-assignments

o Run one-time SQL scripts upon request in both Greenplum(Postgres and Oracle DB's)

  • Ensure adherence to standards, best practices as it pertains to SalesVision operations and processing3:03 PM* Assist with the monitoring of performance and maintenance of our production environment including, but not limited to, management of server and san disk space
  • Participate in on-call rotation

About Us

Broadridge, a global fintech leader with over $7 billion in market capitalization, provides communications, technology, data and analytics solutions. We help drive business transformation for our clients with solutions for enriching client-engagement, navigating risk, optimizing efficiency and generating revenue growth.

Broadridge employs approximately 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

"Our Associates Matter.

Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."

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