IT Service Delivery Lead
Broadridge is hiring a Service Delivery Lead! You will play a crucial part in designing, building, and supporting technology solutions in our growing Cloud based footprint. As part of our Technology Service Delivery team, this role will partner with our infrastructure, development, business, and cloud delivery teams to create new solutions and ensure operational excellence across our growing suite of products. You will work in the hosting of critical financial environments servicing both UNIX and Wintel Platforms.
You will participate with other senior members of staff to architect solutions in both our self-hosted data centres and our vendor hosted data centres.
Perform support functions, where needed, to ensure the necessary services are provided and availability of the system is maintained in our 7x24 financial environment.
Directly interact with business unit executives and project management teams to communicate operational status, key project status, and business value of services produced.
Act as an escalation point for tier1 and tier2 monitoring and operations teams. React to alerts within the environment and be able to resolve or advance them in a timely manner.
Provide clear communication/escalation/follow up and closure to business impacting events involving multiple Broadridge teams and external partners.
Work on break/fix hands on Solaris and Linux platforms as well as interaction with external parties for critical issue or hardware / software support tickets
Implement and co-ordinate the creation and enforcement of technical service procedures, policies, and manuals, maintaining excellent verbal & written communication
Provide off-shift on call work as required as well as performing off shift weekend changes.
Bachelor's Degree in Computer Science or associated discipline or equivalent 5-7 years' experience
You have 5-7+ years' experience in Service delivery management related roles and/or functional leadership role for Systems Administration of SuSE/Redhat Linux systems and Solaris Virtual environment in a large scale production environment
Knowledgeable in Server administration using Oracle Solaris features such as containers/ zones, LDOMs, disk mirroring, ZFS, explorer, NFS, RBAC, Solaris 9/10, Sun Disk Suite, Veritas Volume Manager, virtual networks, sun cluster, and Veritas cluster.
Knowledgeable in delivering highly scalable, highly resilient solutions in AWS data centres using a mix of EC2 images and native cloud services.
Good knowledge of VMware virtualization products including but not limited to ESX, vSphere, and vMotion.
Familiar with MQ, Apache, JBOSS and or Websphere
3+ years of installing, configuring, maintaining, and deploying IBM MQ Server
Thorough knowledge of good server and system administration principles.
Knowledge of disk management tools such as LVM2, Veritas Volume Manager and Solaris Volume Manager.
Strong functional knowledge of core protocols such as TCP/IP, SSH, SMTP, LDAP, NFS and DNS.
Ability to troubleshoot complex problems, providing root cause analysis and remediation to mitigate future risk with appropriate Technical and Operational staff to resolve issues.Knowledge of Solaris zones and Linux Logical Volume Manager required
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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