GM, Japan (JR1010167)

Company Description

Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

Job Description

Role:  Country Manager, Japan

Overview

The Country Manager (“the Role”) is responsible for the rapid development of Broadridge’s Japan business (“the Region”) and the high-quality servicing of its clients irrespective of service/product line.   

The Role will be across the entire Broadridge GTO portfolio. The Role will co-operate with various business units to deliver Broadridge’s results and growth ambitions both globally and in the Region.

The Country manager will manage the Region’s P& L and directly manage the staff in the Region’s office, and oversee business activities in the country. The Role will sit on the management team of Asia.

Main Purpose

·        Responsible and accountable for all aspects of Broadridge’s business in the Region, including

o   Management of all client relationships within the Region (“great client satisfaction”)

o   Execution of business growth across the Region (“accretive revenue growth”)

o   Management of cost base and optimization of costs to deliver earnings growth (“accretive EBIT growth”)

o   Work directly with Broadridge businesses in delivery of business and services for the Region’s clients (“win and maintain local mandates”)

o   Work with Broadridge businesses on a global basis where HK is a component of the solution (“win and maintain global mandates”)

o   Management of budgeting and financial reporting (“financial stewardship”)  

o   Leadership and management of the Region’s office and staff (“inspirational coaching and mentoring”)

·        Responsible for contributing to Asia’s overall strategy and growth through direction participation in Asia’s overall governance (“build an Asia business to be proud of”)

General Responsibilities

Business Development & Sales

·        Win business in the Region and globally to make Broadridge’s overall growth objectives

·        Responsible for the Region’s revenue base across all locally delivered services and clients in the region

·        Work directly with sales group (local, Asia, and global) to maximise revenue generating opportunities

·        Close opportunity in partnership with sales team and ensuring the right resources are allocated to achieve this

·        Ensure there is a sustainable business model for the Region in terms of  pipeline, and product viability

Client Management

·        Manage client relationships in the Region to maximise client retention and satisfaction and win new business as a result

·        Serve as the trusted escalation point for the resolution of issues

·        Maintain specific senior relationships with clients and prospects with a long-term aim of client retention and business growth (note: need is to ensure relationship map is maintained and relationship management spread across senior leadership)

·        Ensure quality of client services such that SLAs are met/exceeded and ensure clients will  recommend Broadridge

Implementations

·      Inspire teams to convert new business to beat “plan” and “budget”

·      Ensure that resources are planned for implementation activities

·      Ensure that clear deliverables and requirements are set out at start of project

·      Participate in senior governance on larger initiatives

·      Manage escalations and ensure effective conclusion for client and Broadridge

·      Provide direction to steering for implementation projects within the Region

·     Ensure office participates effectively and efficiently in global implementations and understands roles and responsibilities of the team members

Operations

·        Inspire teams to exceed SLA and KPI goals to deliver excellent client satisfaction

·        Ensure clients receive the support they need and work with the centres of excellence to deliver efficiencies within support functions.

·        Ensure continuous improvement processes are in place to review operational efficiencies and implement improvements

·        Participate in global or regional initiatives to improve operations

·        Ensure clients who take global services (such as our ASP services) receive the same or better levels of client services as if they were a local client

HR responsibilities – People and Culture

·        Provide leadership to the Region, motivating the teams to exceed our  business goals

·        Direct line management of operational associates in the Region

·        Stewardship of local associates in shared service functions such as Finance, Sales, IT

·        Ensure all associates, irrespective of function, feel part  of our vison and one company agenda

·        Identify and promote high potential talent and work with HR on talent agenda

·        Address lower performing talent and inspire them to improve or manage out appropriately

·        Agree personal development plans with each local management team member

·        Ensure local management is undertaking all reviews and career development objectives to Broadridge guidelines

·        Understand and manage the competencies and career aspirations of the team

·        Maintain a cohesive and engaged working environment

·        Ensure staff are aware and aligned directly with strategic goals of the business

·        Ensure a safe and productive working environment

Financial

·        Provide accurate financial planning and reporting via finance team, and manage the overall P&L for the Region

·        Work with finance team to produce finance schedules (operating plans, forecasts, strategic plans) to the specific timetables

·        Ensure processes are in place to ensure accurate financial reporting to clients, e.g. invoices are raised and paid in a timely manner

·        Ensure decisions and actions of yourself and the associates align to achieving Broadridge’s finance goals while ensuring excellent client satisfaction

·        Manage local regulatory / legal issues as required under guidance of BR/GTO leadership

Person Specification

·        Good knowledge of financial services industry and local market

·        Good knowledge of Broadridge product set with probably deep domain knowledge in a specific area

·        Able to inspire others and bring teams together to work across time zones and cultures to service clients

·        Prepared to get involved in specific critical issues and address as needed

·        Act as a leader within the Region through driving results, personal commitment, and behaviours

·        Good presentation skills and ability to influence and engage clients and prospects

·        Numerate and able to understand business issues and financials to deliver value to Broadridge

·        Experience of managing business relationships

·        Strong sense of Business ethics and Broadridge values

·        Ability to comprehend the bigger picture (and needs of Broadridge) which may conflict on occasion with Regional needs

·        Ability to negotiate both internally and externally with a “fair trade-off” mentality to discussions

·        Good written communication skills

Reporting Line

Reports to the Head of Asia

Matrix responsibility to business heads whose products are delivered into the region


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