General Manager Australia

Job Summary

The General Manger ("the Role") is responsible for the rapid development of Broadridge's Australia/Pacific businesses ("the Region") and the high quality servicing of its clients irrespective of service/product line.

The Role will be across the entire Broadridge GTO portfolio, and related MFRS/ICS products when applicable. The Role will co-operate with various business units to deliver Broadridge's results and growth ambitions both globally and in the Region.

The General manager will manage the Region's P& L and directly manage the staff in the Region's office, and oversee business activities in the country. The Role will sit on the management team of Asia. Main Purpose

Responsible and accountable for all aspects of Broadridge's business in the Region, includingManagement of all client relationships within the Region ("great client satisfaction")

Execution of business growth across the Region ("accretive revenue growth")

Management of cost base and optimization of costs to deliver earnings growth ("accretive EBIT growth")

Work directly with Broadridge businesses in delivery of business and services for the Region's clients ("win and maintain local mandates")

Work with Broadridge businesses on a global basis where HK is a component of the solution ("win and maintain global mandates")

Management of budgeting and financial reporting ("financial stewardship")

Leadership and management of the Region's office and staff ("inspirational coaching and mentoring")

Responsible for contributing to Asia's overall strategy and growth through direction participation in Asia's overall governance ("build an Asia business to be proud of")

General Responsibilities

Business Development & Sales

Win business in the Region and globally to make Broadridge's overall growth objectives

Responsible for the Region's revenue base across all locally delivered services and clients in the region

Work directly with sales group (local, Asia, and global) to maximise revenue generating opportunities

Close opportunity in partnership with sales team and ensuring the right resources are allocated to achieve this

Ensure there is a sustainable business model for the Region in terms of pipeline, and product viability

Client Management

Manage client relationships in the Region to maximise client retention and satisfaction and win new business as a result

Serve as the trusted escalation point for the resolution of issues

Maintain specific senior relationships with clients and prospects with a long-term aim of client retention and business growth (note: need is to ensure relationship map is maintained and relationship management spread across senior leadership)

Ensure quality of client services such that SLAs are met/exceeded and ensure clients will recommend Broadridge


Inspire teams to convert new business to beat "plan" and "budget"

Ensure that resources are planned for implementation activities

Ensure that clear deliverables and requirements are set out at start of project

Participate in senior governance on larger initiatives

Manage escalations and ensure effective conclusion for client and Broadridge

Provide direction to steering for implementation projects within the Region

Ensure office participates effectively and efficiently in global implementations and understands roles and responsibilities of the team members


Inspire teams to exceed SLA and KPI goals to deliver excellent client satisfaction

Ensure clients receive the support they need and work with the centres of excellence to deliver efficiencies within support functions.

Ensure continuous improvement processes are in place to review operational efficiencies and implement improvements

Participate in global or regional initiatives to improve operations

Ensure clients who take global services (such as our ASP services) receive the same or better levels of client services as if they were a local client

HR responsibilities -- People and Culture

Provide leadership to the Region, motivating the teams to exceed our business goals

Direct line management of operational associates in the Region

Stewardship of local associates in shared service functions such as Finance, Sales, IT

Ensure all associates, irrespective of function, feel part of our vison and one company agenda

Identify and promote high potential talent and work with HR on talent agenda

Address lower performing talent and inspire them to improve or manage out appropriately

Agree personal development plans with each local management team member

Ensure local management is undertaking all reviews and career development objectives to Broadridge guidelines

Understand and manage the competencies and career aspirations of the team

Maintain a cohesive and engaged working environment

Ensure staff are aware and aligned directly with strategic goals of the business

Ensure a safe and productive working environment


Provide accurate financial planning and reporting via finance team, and manage the overall P&L for the Region

Work with finance team to produce finance schedules (operating plans, forecasts, strategic plans) to the specific timetables

Ensure processes are in place to ensure accurate financial reporting to clients, e.g. invoices are raised and paid in a timely manner

Ensure decisions and actions of yourself and the associates align to achieving Broadridge's finance goals while ensuring excellent client satisfaction

Manage local regulatory / legal issues as required under guidance of BR/GTO leadership

Person Specification

Good knowledge of financial services industry and local market

Good knowledge of Broadridge product set with probably deep domain knowledge in a specific area

Able to inspire others and bring teams together to work across time zones and cultures to service clients

Prepared to get involved in specific critical issues and address as needed

Act as a leader within the Region through driving results, personal commitment, and behaviours

Good presentation skills and ability to influence and engage clients and prospects

Numerate and able to understand business issues and financials to deliver value to Broadridge

Experience of managing business relationships

Strong sense of Business ethics and Broadridge values

Ability to comprehend the bigger picture (and needs of Broadridge) which may conflict on occasion with Regional needs

Ability to negotiate both internally and externally with a "fair trade-off" mentality to discussions

Good written communication skills

Reporting Line

Reports to the Head of Asia

Matrix responsibility to business heads whose products are delivered into the region

About Us

Broadridge, a global fintech leader with over $7 billion in market capitalization, provides communications, technology, data and analytics solutions. We help drive business transformation for our clients with solutions for enriching client-engagement, navigating risk, optimizing efficiency and generating revenue growth.

Broadridge employs approximately 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at to learn more.

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