General Manager Australia
The General Manger ("the Role") is responsible for the rapid development of Broadridge's Australia/Pacific businesses ("the Region") and the high quality servicing of its clients irrespective of service/product line.
The Role will be across the entire Broadridge GTO portfolio, and related MFRS/ICS products when applicable. The Role will co-operate with various business units to deliver Broadridge's results and growth ambitions both globally and in the Region.
The General manager will manage the Region's P& L and directly manage the staff in the Region's office, and oversee business activities in the country. The Role will sit on the management team of Asia. Main Purpose
Responsible and accountable for all aspects of Broadridge's business in the Region, includingManagement of all client relationships within the Region ("great client satisfaction")
Execution of business growth across the Region ("accretive revenue growth")
Management of cost base and optimization of costs to deliver earnings growth ("accretive EBIT growth")
Work directly with Broadridge businesses in delivery of business and services for the Region's clients ("win and maintain local mandates")
Work with Broadridge businesses on a global basis where HK is a component of the solution ("win and maintain global mandates")
Management of budgeting and financial reporting ("financial stewardship")
Leadership and management of the Region's office and staff ("inspirational coaching and mentoring")
Responsible for contributing to Asia's overall strategy and growth through direction participation in Asia's overall governance ("build an Asia business to be proud of")
Business Development & Sales
Win business in the Region and globally to make Broadridge's overall growth objectives
Responsible for the Region's revenue base across all locally delivered services and clients in the region
Work directly with sales group (local, Asia, and global) to maximise revenue generating opportunities
Close opportunity in partnership with sales team and ensuring the right resources are allocated to achieve this
Ensure there is a sustainable business model for the Region in terms of pipeline, and product viability
Manage client relationships in the Region to maximise client retention and satisfaction and win new business as a result
Serve as the trusted escalation point for the resolution of issues
Maintain specific senior relationships with clients and prospects with a long-term aim of client retention and business growth (note: need is to ensure relationship map is maintained and relationship management spread across senior leadership)
Ensure quality of client services such that SLAs are met/exceeded and ensure clients will recommend Broadridge
Inspire teams to convert new business to beat "plan" and "budget"
Ensure that resources are planned for implementation activities
Ensure that clear deliverables and requirements are set out at start of project
Participate in senior governance on larger initiatives
Manage escalations and ensure effective conclusion for client and Broadridge
Provide direction to steering for implementation projects within the Region
Ensure office participates effectively and efficiently in global implementations and understands roles and responsibilities of the team members
Inspire teams to exceed SLA and KPI goals to deliver excellent client satisfaction
Ensure clients receive the support they need and work with the centres of excellence to deliver efficiencies within support functions.
Ensure continuous improvement processes are in place to review operational efficiencies and implement improvements
Participate in global or regional initiatives to improve operations
Ensure clients who take global services (such as our ASP services) receive the same or better levels of client services as if they were a local client
HR responsibilities -- People and Culture
Provide leadership to the Region, motivating the teams to exceed our business goals
Direct line management of operational associates in the Region
Stewardship of local associates in shared service functions such as Finance, Sales, IT
Ensure all associates, irrespective of function, feel part of our vison and one company agenda
Identify and promote high potential talent and work with HR on talent agenda
Address lower performing talent and inspire them to improve or manage out appropriately
Agree personal development plans with each local management team member
Ensure local management is undertaking all reviews and career development objectives to Broadridge guidelines
Understand and manage the competencies and career aspirations of the team
Maintain a cohesive and engaged working environment
Ensure staff are aware and aligned directly with strategic goals of the business
Ensure a safe and productive working environment
Provide accurate financial planning and reporting via finance team, and manage the overall P&L for the Region
Work with finance team to produce finance schedules (operating plans, forecasts, strategic plans) to the specific timetables
Ensure processes are in place to ensure accurate financial reporting to clients, e.g. invoices are raised and paid in a timely manner
Ensure decisions and actions of yourself and the associates align to achieving Broadridge's finance goals while ensuring excellent client satisfaction
Manage local regulatory / legal issues as required under guidance of BR/GTO leadership
Good knowledge of financial services industry and local market
Good knowledge of Broadridge product set with probably deep domain knowledge in a specific area
Able to inspire others and bring teams together to work across time zones and cultures to service clients
Prepared to get involved in specific critical issues and address as needed
Act as a leader within the Region through driving results, personal commitment, and behaviours
Good presentation skills and ability to influence and engage clients and prospects
Numerate and able to understand business issues and financials to deliver value to Broadridge
Experience of managing business relationships
Strong sense of Business ethics and Broadridge values
Ability to comprehend the bigger picture (and needs of Broadridge) which may conflict on occasion with Regional needs
Ability to negotiate both internally and externally with a "fair trade-off" mentality to discussions
Good written communication skills
Reports to the Head of Asia
Matrix responsibility to business heads whose products are delivered into the region
Broadridge, a global fintech leader with over $7 billion in market capitalization, provides communications, technology, data and analytics solutions. We help drive business transformation for our clients with solutions for enriching client-engagement, navigating risk, optimizing efficiency and generating revenue growth.
Broadridge employs approximately 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.
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