Director, Client Services
Broadridge is growing. We are actively seeking a Director, Client Services to join our Investor Communications Solutions - Mutual Fund Regulatory Business team in Deer Park.
In this role, you will lead the Client Services teams which manage and grow our existing client accounts by devising client strategy, developing client relationships, and delivering client objectives. You will build and develop opportunities with existing clients, maximizing account and revenue growth. You'll solicit and respond to client feedback and drive increases in client happiness and engagement.
This role is paramount to setting and controlling the customer experience as client service remains our biggest high-reaching advantage in the marketplace. We hire the best talent to provide premier service to our clients. Are you a self-starter, looking be a part of a creative and dynamic team in a highly visible role where you can make a significant impact? Are you committed and passionate about achieving desired results and successful delivery? See how you can contribute to our growing organization below.
You will lead Client Service teams as they handle and maintain client accounts and communicate service objectives/performance measurement standards between clients, associates and various support areas.
You'll direct, motivate and lead associates to ensure "World Class Service" is provided to external and internal clients, tracking and reporting performance to ensure team accountability and quality of service.
You will analyze, develop, document and enhance business processes to maximize efficiencies, mitigate risk and reduce error.
You'll stay current with industry and regulatory rules and requirements; partner with clients, senior leadership and internal teams to ensure products are current and in compliance.
You will report client and industry perceptions, feedback and acceptance of services and product enhancement opportunities.
You'll partner with IT to translate business requirements into planned improvements and monitor effectiveness of systems, policies and procedures, making recommendations to ensure daily operations are efficient.
You will maintain client database and other necessary records in order to monitor revenue and service trends to attain long range revenue growth.
You will establish clearly defined department and individual goals and objectives. You'll hire, train, develop and mentor associates; foster professional growth and career development, as well as build bench strength within the team.
You'll represent Broadridge at industry conferences, seminars and user group meetings through presentations and product demonstrations.
You will collaborate with internal and external audit teams.
Education and/or experience equivalent to a BS degree in Business Management.
10+ years of experience within proxy/financial services in a managerial role, leading a service team (mentoring, counseling, skill development).
Demonstrated success in the leading and managing of people in a team-based environment.
Strong experience in a client service and/or sales retention role.
Proficiency with overall client advocacy and skill with maintaining the highest level of contact with clients to assure a strong, positive relationship exists.
Proven time management and organizational skills, and the ability to handle multiple priorities at a time while working under tight deadlines.
Strong analytical, planning and problem solving skills; ability to understand the "big-picture" while rigorously paying attention to details.
Excellent written and oral interpersonal skills to effectively communicate well.
Ability to travel (up to 25%).
The opportunity to join a dynamic, fast-growing organization that will guide you in developing your career.
A widely-recognized environment valuing diversity, inclusion and community involvement.
A platform to build strong professional working relationships with clients, fellow associates and management.
A strong focus on personal learning and development to help you reach your professional development goals.
Excellent benefits package which starts as of date of hire, including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, life insurance, tuition reimbursement, disability benefits and much more.
Competitive 401k plan with employer match and additional basic company contribution.
Generous paid time off program including vacation, personal holidays, sick time and paid company holidays.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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