Client Services Manager

Open date: 15 November

Close Date: 17 December 2018

Competitive Salary + Benefits

This client-facing senior hands-on role will be responsible for managing the Broadridge's ongoing service delivery quality for key select clients. This will include involvement in requirement capture, high level estimates, system proposal forms, release planning and service level agreement review. The position is ideal for someone who is looking for a career path to senior operations management in a growth business or wants to extend their client-facing experience.

The successful candidate will be required to manage the client relationship at a service level, regular service reviews, and incident escalations and service level agreement tracking. The role will work closely with the Global Account Management and Support Service Lead functions but will need to build and maintain strong relationships across.

The role is based in the London and reports to the Global Head of Operations, working with teams in the US, India and Asia. This client-facing senior hands-on role will be responsible for managing the Broadridge's ongoing service delivery quality for key select clients. This will include involvement in requirement capture, high level estimates, system proposal forms, release planning and service level agreement review. The position is ideal for someone who is looking for a career path to senior operations management in a growth business or wants to extend their client-facing experience.

Competencies

A successful candidate for this role must demonstrate the following skills

Strong organisational and planning skills
Strong and clear communication , both written and oral
An understanding of the software release lifecycle
A skilled negotiator with an ability to influence and ensure conclusive resolution
Flexible approach to work and used to working in a stressful environment
A champion of innovation and continual improvement
Able to build and maintain strong relationships both internally and with clients
Experience with modern application technologies is a benefit
Critical thinking and problem solving skills this must include the ability to

Make informed decisions
Assess risk
Escalate when appropriate
Collaborative and comfortable partnering with teams across the org to drive quality improvements both in product, service and process.
Proactive and comfortable challenging the status quo

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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