Client Service Representative - Service Delivery

Would you like to join a creative and dynamic team? Are you seeking a role where you could have a significant impact? Find out how you could contribute to our cutting edge organization in our Service Delivery department!

Broadridge is growing! You will be given an opportunity to achieve professional and personal growth along with building your skill-set within a thriving FinTech.

This Helpdesk Coordinator role involves System Access Administration for a wide array of Broadridge applications for all our internal clients. Actions include interacting with various groups during production issues, communicating issues, problem resolution and post-mortems to the affected client base. This is a non-technical entry level position with growth opportunities within the Client Services Division.

Job Description

You will be building relationships with the current night helpdesk / TSS Oversight staff / IBM Operations support to actively obtain the needed information and report it to the clients through a Production Problem Event (PPE)
Requesting / attending bridge calls to handle the issue obtaining the initial problem and updates bringing the issue to resolution
Escalating to the Service Guardian/ Service Guardian Manager when needed
Documenting timelines during the issues to assist in the Postmortem process
Creating post-mortems when requested
Monitoring the helpdesk inbox communications to identify potential issues requiring a PPE

Qualifications:

New or recent college graduate with BA/BS in Business Management, Economics, or Liberal Arts
Strong interpersonal skills and an ability to work in a team environment.
Excellent time-management skills and flexibility.
Thrives in a fast-paced environment.
Able to meet and exceed the demands of strict deadlines.
Strong focus on productivity, quality and efficiency.

Requirements

New or recent college graduate with BA/BS in Business Management, Accounting, Marketing, Finance, Technology, Computer Science or other related fields.
GPA: 3.2+
Demonstrated prior work/leadership experiences.
Strong interpersonal skills and an ability thrive in a team environment.
Excellent time-management skills and flexibility.
Thrives in a rapidly changing environment.
Able to meet and exceed the demands of strict deadlines.
Strong focus on productivity, quality and efficiency.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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