Client Service Representative (JR1002342)

    • Newark, NJ

Company Description

Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth.

Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at to learn more.

Job Description

Broadridge is growing!  We are actively recruiting for an energetic, creative and customer focused person that is looking to start or further develop their career in a FinTech environment by joining our team in Newark, NJ.

As a Technical Trade Support Specialist, you will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to- day to drive their business.

In this role, you'll be on a team acting as the primary point of contact for all Broadridge Investment Management Solutions (BIMS) clients, including hedge funds, wealth managers and traditional asset managers.  You will interact directly with traders, trade support, operations and IT groups daily to support their use of BIMS products and services.  Succeeding in this role, requires balancing knowledge of the financial industry, technology and our applications to ensure our clients systems are operationally ready on a daily basis and any issues are addressed in a timely and effective manner.

As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution or escalation of client issues.

Are you a dedicated individual with a strong client service mentality? Do you thrive in a dynamic and creative environment? Are you looking for a role in which you can really make a difference? Please see below for how you can contribute to the success of our organization.

Primary Responsibilities:

  • Provide front line support to BIMS product suite end users via phone and email.
  • Serve as front line of support for all trading inquiries- troubleshoot, triage and manage issues from point of origin to resolution.
  • Provide clients, and internal partners, proactive, consistent and quality update on issues
  • Work with the manager to handle issue backlog, monitor and assign issues as reported by clients
  • Develop and maintain strong working relationships with client base

Essential Qualifications:

  • Ideally 0-2 years of experience
  • Ability to read code and write simple scripts in any programming language
  • Ability to work in a dynamic environment where clients are using our products, in real time to enable business decisions
  • Understanding of financial markets and trading
  • Strong written and verbal communication skills and ability to multi-task
  • Computing or Finance degree
  • Good working knowledge of all of the following technologies: C#, VB, SQL
  • Client facing technical support experience


Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.

“Our Associates Matter, Everyone Benefits from Diversity & Inclusion, Diverse & Inclusive Teams Drive Growth.”


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