Client Relations Administrator

Broadridge is growing. We are seeking a Client Relations Administrator to join our Deer Park, Long Island office (located at 51 Mercedes Way). This role is part relationship management, part service delivery, part trouble-shooter, and part process improvement implementer. In this role, you will establish, build and maintain contact with large size clients in order to facilitate a positive and productive long term relationship. You will research and respond in a timely manner to clients with regards to their needs and interests. Client Relations remains our biggest high-reaching advantage in the marketplace. We hire the best in class talent to provide premier service to our clients. Are you looking for an opportunity to join a creative and dynamic team where you can help make a significant impact? See how you can contribute to our client happiness and growing organization below.

Responsibilities:

You will collaborate with clients, internal colleagues, and external partners to resolve inquiries for Client Services to Proxy, Global, and Reorg clients.
You will actively participate in acclimating to the role, learning from peers, and ensuring accurate understanding of the role and tasks
You will be assigned to process improvement projects, client visits, Business Reviews, and Webinars
You will investigate inquiries to understand the root cause of the problem and work with your colleagues to facilitate process corrections to prevent recurrence

Qualifications:

2+ years' experience in a client service related role or equivalent experience
A self-starter with excellent interpersonal skills and ability to work with diverse colleagues and clients
Superior analytical skills, able to gather and analyze data logically, determine the root cause and solve for the future
Strong communication skills (both verbal and written) and the ability to fully articulate ideas
Strong attention to detail and be able to multi-task while being a strong time manager
Strong PC knowledge needed including Microsoft Office, Word, Access, and Excel
Industry knowledge of Proxy and Reorg is a plus

The rewards:

The opportunity to join a dynamic, fast-growing organization that will guide you in developing your career and growth within our company.
A widely-recognized environment valuing diversity, inclusion and community involvement.
A platform to build strong professional working relationships with clients, fellow associates and management.
A strong focus on personal learning and development to help you reach your professional development goals.
Excellent benefits package which starts as of date of hire, including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, life insurance, tuition reimbursement, disability benefits and much more. This location has an onsite doctor.
Competitive 401k plan with employer match and additional basic company contribution.
Generous paid time off program including vacation, personal holidays, sick time and paid company holidays.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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