Business Analyst

JOB TITLE: Business Analyst (5-Month Contract)

DEPARTMENT: Information Technology

REPORTS TO: Director, Business Analysis

JOB PURPOSE: To work directly with internal and external clients to: gather and document project requirements; implement Broadridge services; and to provide functional and technical leadership in the design and development of computer applications.


  • Work closely with clients and Project Management to ensure client requirements are captured, and communicated to clients and internal technical staff accurately as they relate to overall product offerings.
  • Work closely with vendors/partners to document requirements to integrate with Broadridge products.
  • Work closely with internal technology teams to define data modelling, file transformations, and both operational and business process flows.
  • Organize and facilitate meetings with development, QA, partners, and other stakeholders to review client requirements as they relate to product functionality.
  • Perform gap analysis between requirements and product features — identify custom requirements and define solutions.
  • Provide direction to clients regarding business processing rules within Broadridge products and services.
  • Review system enhancement requests, work requests, and problem reports for feasibility and completeness for all Broadridge Products.
  • Prepare documentation for clients, development, QA, and partners.
  • Review test plans, and support QA to verify test output meets with client requirements and expectations.
  • Investigate system problems and propose solutions and/or design improvements.
  • Successfully engage in multiple initiatives simultaneously.
  • Participate in special projects and ad hoc analyses as necessary.
  • Some travel within Canada and the U.S. may be required.
  • Other duties as assigned.
  • LI-MC1

Education: Education and/or experience equivalent to a Bachelor degree in Computer Science or Business.

Tools: Data modeling, data mapping, process modeling. Database viewer such as SQL Developer — ability to use SQL to query data for analysis. Ability to read XML and other file layouts. Proficiency with Microsoft Office required (Word, Excel, Project, Visio, etc.).

Experience: Minimum of 1-5 years business analyst experience in a technical environment. Research skills, top-notch problem solving skills, and demonstrated ability to perform high quality work within tight timelines across multiple projects simultaneously. Previous experience in the Print and/or Financial industry is an asset. Ability to work on multiple projects concurrently is critical.

Communication Skills: Above average — teamwork and a service-oriented attitude are essential. Must be able to speak with clients (internal and external), partners (internal and external), and present technical information in a clear, concise manner. Must create and maintain positive peer and client relationships.

Please note that any offer of employment will be conditional upon a background check, including a criminal and credit check.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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