Associate HR Representative
Broadridge is growing! We are currently looking for a HR Representative to join our global HR Team! In this role, you will interact with Broadridge employees across the globe, answering questions and providing guidance for HR related matters. This is a tremendous learning experience in which you will learn multiple facets of HR while working in our HR Helpdesk.
Are you passionate about HR and have strong interpersonal skills? Are you a self-starter with a love of customer service? See below for how you can contribute to the success of our organization.
As a HR Representative, you will:
Respond to associate, manager, HR, and external company questions received through inbound calls or case management system (Tier 1).Answer questions comprehensively and within the designated SLA. Document incoming calls using a case management tool (Remedy) to resolve issues within identified service level agreements. Questions include Workday and EeTIME system support, etc as well as general HR questions. Conduct research questions and follow-up via outbound calls or email with the requestor as appropriate. Use SOPs, policy manuals, knowledgebase and other reference materials to assist in answering associate/manager inquiries and resolving issues. Raise associate inquiries to HR subject matter experts when specific, in-depth functional knowledge is required.
Complete Human Resources and Payroll related transactions (data entry, online personnel files, etc.) utilizing various systems: Workday, ADP, EeTIME, Recruit Management, PostEdge, etc. Complete Workday data transactions (new hires, terms, promotions, etc) and correct errors to facilitate the processing of HR and payroll data. Confirm data accuracy and maintain appropriate controls for audit verification. Workflow Management - Moves items from one step to the next. Reviews discrepancies, requests clarification if necessary. Answer questions about the workflow and the audit trail.
Work on other HR related activities, including but not limited to: Workers' Comp claims and investigations; merger data and acquisition integration; on/offboarding; conduct verification of employment for associates from banks, apartment complexes, electronic personnel file maintenance, etc.
Creates queries, standard reports, and ad hoc reports to provide data for a variety of internal reporting requirements and HR projects. Reviews integrity reports and makes changes as necessary.
Participate in special projects as assigned (system upgrades, testing, NY Wage, etc.).
Ensure continuous improvement within the team structure: Make suggestions to update, simplify and enhance work and assist in the creation of processes, procedures, knowledge bases, and other reference materials. Stay informed and updated about related policy changes and incorporate any changes in process as applicable.
Maintain confidentiality and privacy of any personal or sensitive data.
Perform other duties as assigned.
Bachelor's degree and/or minimum 2 years' related knowledge of HR policies, processes, and HRIS.
Knowledge of relevant country, federal, state, and local laws and regulations.
Outstanding customer service and interpersonal skills, including follow-up skills.
Ability to work collaboratively in a team structure.
Excellent problem solving/analytical abilities to independently resolve a variety of routine and complex issues.
Excellent organizational skills, ability to meet deadlines with attention to detail.
Ability to identify, drive, and/or participate in implementing process improvement activities.
Ability to work in a dynamic and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured environment.
Excellent verbal and written communication skills.
Proficient with navigation of various online tools and technology, and use of MS Word & Excel. High level of discretion with confidential material.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Meet Some of Broadridge's Employees
VP Of Business Strategy & Development
Michelle plans and implements go-to-market strategies for all North American clients who collaborate with Broadridge. She also helps revolutionize the way financial communications are delivered.
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