Associate Client Support Rep.

The Associate Client Support Representative maintains efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques and how to leverage the digital tools we provide. Call HandlingInbound calls — High call volume (50-100 calls per day)

Outbound calls — Product support and customer education

Log call notes in CRM and JIRA

Customer Relationship ManagementMaintain client relationships focused on customer satisfaction and retention

Educate clients on product and program enhancements

Maintain and track communication with clients

Facilitate information flow to all relevant parties

Flexibility in work schedule is a necessity

Complete additional projects as assigned

Customer EducationOngoing product support

Editor/tool knowledge base and support

Guide customers through Corporate Client Intranets, policies and procedures

Troubleshooting/Case ManagementResearching previous and current account activity to resolve issues or answer questions

Entering issues for Development to further investigate

Close case and follow up with customer on resolution

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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