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Broadridge

Associate Client Support Rep.

The Associate Client Support Representative maintains efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques and how to leverage the digital tools we provide. Call HandlingInbound calls — High call volume (50-100 calls per day)

Outbound calls — Product support and customer education

Log call notes in CRM and JIRA

Customer Relationship ManagementMaintain client relationships focused on customer satisfaction and retention

Educate clients on product and program enhancements

Maintain and track communication with clients

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Facilitate information flow to all relevant parties

Flexibility in work schedule is a necessity

Complete additional projects as assigned

Customer EducationOngoing product support

Editor/tool knowledge base and support

Guide customers through Corporate Client Intranets, policies and procedures

Troubleshooting/Case ManagementResearching previous and current account activity to resolve issues or answer questions

Entering issues for Development to further investigate

Close case and follow up with customer on resolution

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job ID: 2439ecb99129ff5a24214e5bfcdcc79b
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion

    • Founder led
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

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