Application Support Analyst

Job Summary

We are seeking a technical applications support analyst to provide advanced troubleshooting for our suite of products. Critical thinking, excellent communication and strong problem solving skills are required for success. Software Support Responsibilities

Effective communication skills (oral and written) and the ability to interact professionally with a diverse group of clients and fellow employees.

Ability to operate in a fast-paced environment, dealing with several problems and/or assignments concurrently (multi-tasking).

Must be a self-starter

Ability to deal with change, demonstrating a willingness to learn and embrace new technology.

Ability to function effectively in a self-directed environment and interact well with other teams(software development, sales and relationship management, internal users)

Support Duties

Provide courteous, prompt, and professional support to internal customers experiencing problems and making requests.

Investigate, troubleshoot, reproduce and resolve customer issues with urgency and determine a resolution of the problem.

Utilize various software tools, techniques, and processes to investigate and resolve problems.

Clearly and completely document processes and problem resolutions.

Contribute to and maintain the company knowledge base and code repositories with relevant information and software fixes (scripts, recommendations, etc).

Work to maintain a current working knowledge of the software products.

Education and/or Experience

Degree in Information Systems, Computer Science, equivalent background or demonstrated experience.

Proven track record of meeting deadlines

Outstanding customer service skills

Ability to demonstrate tact and sensitivity in customer communications projecting a positive image

Excellent analytical and problem solving skills

Excellent interpersonal, oral and written communications skills

Excellent organizational and follow-up skills with strong attention to detail

Documentation oriented

Detail oriented with attention to processes and procedures

Previous experience in providing software support and troubleshooting desirable

To perform this job successfully, an individual should have experience in: Oracle and ANSI SQL and Java

Also desirable is knowledge of: Linux and javascript.

About Us

Broadridge, a global fintech leader with over $7 billion in market capitalization, provides communications, technology, data and analytics solutions. We help drive business transformation for our clients with solutions for enriching client-engagement, navigating risk, optimizing efficiency and generating revenue growth.

Broadridge employs approximately 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

"Our Associates Matter.

Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."


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