APAC Japan Senior Account Manager

Senior Account Manager - APAC ex Japan Role Senior Account Manager, Japan
Reports to Head of EMEA/APAC Account and Commercial Management
Organization Global Technology & Operations - International
Business APAC
Location Tokyo, Japan

Company Description:
Broadridge Financial Solutions, Inc. (NYSE:BR) is the leading provider of investor communications and technology-driven solutions for broker-dealers, banks, mutual funds, and corporate issuers globally. Broadridge's investor communications, securities processing, and business process outsourcing solutions help clients reduce their capital investments in operations infrastructure, allowing them to increase their focus on core business activities. With over 50 years of experience, Broadridge's infrastructure underpins proxy voting services for over 90% of public companies and mutual funds in North America and processes more than $5 trillion in fixed income and equity trades per day. Innovating and growing for over 50 years, FORTUNE® magazine has named Broadridge to its 2015 list of the World's Most Admired Companies in the financial data services category and for the 8th year we have been honored as one of the Best Companies to Work for New York. Broadridge employs approximately 7,400 full-time associates in 14 countries.

Broadridge Global Technology and Operations
Broadridge offers a suite of advanced real-time transaction processing services to sell --side and buy-side firms that automate the securities transaction lifecycle, from desktop productivity tools, data aggregation, performance reporting, and portfolio management to order capture and execution, trade confirmation, settlement, and accounting. Our services help financial institutions efficiently and cost-effectively consolidate their books and records, gather and service assets under management, focus on their core businesses, and manage risk. With multi-currency capabilities, our Global Processing Solution supports real-time global trading of equity, option, mutual fund, and fixed income securities in established and emerging markets. In addition, our operations outsourcing solutions allow broker-dealers to outsource certain administrative functions relating to clearing and settlement, from order entry to trade matching and settlement, while maintaining their ability to finance and capitalize their business.

Job Description:
The Account Manager will be responsible for establishing and maintaining relationships with a subset of Broadridge's APAC clients in Japan. He/she will focus on cultivating relationships across the firm with a focus on senior client executives and decision makers. The Account Manager will focus on retaining 100% of the client base and developing account plans based on a cross-Broadridge understanding of the client as well as identifying opportunities to drive new sales opportunities.

The individual in this role must have strong leadership and influencing skills and must partner closely with and look to influence business leaders and key decision makers both internal and with our clients organizations. Negotiation & communication skills and the ability to work successfully in a fast-paces environment are critical to this individual's success.

The Account Management is responsible for:

Client Relationship Management
Establish and maintain relationships with senior client executives
Cultivate relationships at a higher level than exist today
Build and foster additional relationships across all areas of the firm (Operations, IT, compliance, risk, etc. across all products traded)
Solidify existing relationship
Meet with client's senior management team on a regular basis to understand their business needs and to provide BR updates on our strategic initiatives
Ensure Broadridge is an integral part of any business decision
Communicate changes in the business environment at either the client or Broadridge to management at all levels where appropriate
Draft thorough client profiles for all accounts
Publish trip reports in a timely manner
Prepare / execute annual client strategic plans
Escalation on Client Projects
Visit clients on a regular basis to address all open projects, etc...

Product Sales (Value Added Products - VAP's)
Identify and help close additional revenue opportunities within existing client base
Introduce new products and services to existing clients to increase their operational efficiency
Work with sales to produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
Conduct and coordinate product presentations when/where necessary
Working with sales, negotiate pricing on product sales
Finalize all the appropriate documents in conjunction with Legal and Finance

Consultancy and Product Development Sales (Event-based)
Identify and close additional revenue opportunities within existing client base for consultancy and product development sales
Working with sales, produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
Working with sales, negotiate pricing on such sales
Finalize all the appropriate documents in conjunction with Legal and Finance

Contract Negotiations
Renew all existing client agreements (prior to existing contract end date)
Conduct and coordinate negotiations on contact terms and conditions
Work with Finance and Legal on preparation of all pricing proposals and legal documents
Prepare and negotiate Service Level Agreements

Focus Groups
Manage all aspects of the regular Focus Group Agenda
Organize compelling, well thought out topics w/ guest speakers and interactive sessions to keep the meeting strategic in nature with limited tactical times.
Logistics (location, gifts, meals/breaks, after meeting affair, etc...)
Presentations (hard copies and visual)
Follow-up action items w/ monthly client update

Contribute to the Client Satisfaction Surveys process
Work with Client Service Management team to review survey results with the client
Contribute to action plans / Review action plans with client where applicable
Monitor performance and update plan to ensure all tasks have been accomplished

Metrics
Review metrics w/ client on a monthly basis, where appropriate
Suggest modifications to metrics as needed to address the changing conditions
Contribute to action plans (part of survey action plans) to remedy poor performing areas with updates monthly on current status

Qualifications:
Bi-lingual, proficient Japanese and English speaker
Degree-level
A minimum of 10 years' experience in Financial Markets with at least 5 years of experience of client management in Japan. Have the ability to build trusting relationships
Be able to communicate and influence at senior levels within financial institutions

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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