Account Manager & Relationship Executive
We are looking for a high energy, driven, experienced sales individual whose ability to develop and maintain key client relationships will contribute directly to our growth objectives. Ours is a client-centric culture that develops long term partnerships with our Customer Communication clients to solve their most pressing business needs. We have a full solution of technology and services that enable our clients to focus on their core business, leverage data and analytics to better run them and communicate dynamically with their clients.
Associates in Account Management are a primary point of contact for customer accounts and serve as the strategic "voice" of Customer Communications' customers. They are held accountable for achieving assigned sales quotas, achieving account objectives as defined by management, and maintaining high customer satisfaction ratings that meet company standards. They maintain and expand long-term relationships with key senior-level decision makers, build and lead long-term strategic account planning, and position solutions with existing customers. They create demand for the organization's products and services by raising their profile with customers. They drive incremental revenue through cross-selling, up-selling, contract renewals, and other contractual items (e.g., service level agreements, pricing). They close sales opportunities. Your account base will include the Industry leaders and a continually evolving array of solutions to bring them.
You will establish, build, and maintain relationships with BRCC clients in order to facilitate a positive and productive long-term relationship.
Responsible for building and maintaining a satisfactory relationship between Broadridge and assigned strategic clients and prospects.
Handle re-signing of contracts for BRCC related services through contract negotiation with existing clients.
You will cross sell additional products and services into account base.
Travel to prospect and clients sites to present and sell Broadridge services.
Attend industry events/conference to represent Broadridge and generate leads/opportunities.
Perform other specific tasks as directed by management.
Work with client service groups to resolve client inquiries/issues.
Skills & Experience Include:
You will lead complex sales cycles engaging with C-level buyers and engaging internal partners at BR from opportunity to close
Acts as the key point of contact for our accounts to bring to bear the full solution set of BR offerings
Manage existing client business and relationships to retain and grow
You will monitor and understand the industries we serve, identify trends and translate them into to opportunities for our solutions
Observes and interacts with administration and production operations to oversee job completion
Creation of presentations, proposals and RFP responses
Coordinates the contract process from initiation to closing
Self-motivator, driven professional
Skilled negotiator and experienced leader in managing client relationships
Position can be based anywhere in the US
Bachelor's Degree with strong record of academic achievement
Minimum of 5 years' experience in b-to-b sales, selling technology and service solutions to C-level
Track record of over-achieving sales quota
Previous training in and experience with a sales methodology
Excellent C-level oral, written, and presentation skills
Strong technical foundation; ability to use CRM, Office, social tools, etc.
* 50% travel
Broadridge Customer Communications:
Broadridge's Customer Communications division is bringing a suite of data-driven technology solutions to healthcare, utilities, telecommunications, insurance, banking, mutual fund, retirement and asset management firms. Our clients are seeking solutions to their business challenges and Broadridge is uniquely positioned to support their needs today and into the future. Our business is about growth, innovation and the people that make it all possible.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Meet Some of Broadridge's Employees
VP Of Business Strategy & Development
Michelle plans and implements go-to-market strategies for all North American clients who collaborate with Broadridge. She also helps revolutionize the way financial communications are delivered.
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