GCR is one of the nation’s largest full service Tire & Service companies. Our extensive network of tire stores provides greater availability for customers to purchase tires and related services. GCR Tires & Service is a division of Bridgestone America's Tire Operations (BATO), providing outstanding service from well over 200 locations in 48 US States and Eastern Canada. GCR Tires & Service has the right mix of service, new tire and re-tread knowledge to ensure the ongoing success of our customers. Most of our locations also offer 24-hour roadside assistance. We offer a wide variety of passenger, light truck, medium truck, agricultural, industrial and off the road tires from brands such as Bridgestone, Firestone, and many more.
Bridgestone is an Equal Opportunity Employer
Generates sales within the store as well answer customer inquiries and requests regarding accounts, products, rates and services offered.
Receives, researches and answers customer inquiries and requests regarding accounts, products, rates and services
Works with customers to offer alternatives to irresolvable problems.
Follows up on customer inquiries and ensures satisfactory completion.
Monitors, evaluates and presents solutions to potential problem customer accounts.
Work with telephone and walk-in customers to increase sales of tires and services.
Routes customers or visitors to proper office.
Prospects new customers via telephone solicitation.
Responsible for invoicing and filing of work orders.
Remains current on changes in policies, procedures and product/service offerings.
Develops and maintains Company image and corporate philosophy in the community.
Prepares routine reports and assists the manager with special projects.
Must possess necessary telephone etiquette skills, Job involves sitting and answering telephone most of the day.
Requires continued training from both suppliers and sales seminar to stay abreast of changing sales methods, policy and information on new products. Must be computer literate.
NATURE OF DECISION MAKING:
Selection of customer base
Products offered to a particular customer
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